Retail Sales/Warehouse Worker

E.C. Barton & Company, a 100% employee owned organization that has offered excellent customer service and products to contractors and do-it-yourselfers since 1885, has an immediate opening for full-time or part-time Customer Service Representatives in our Surplus Warehouse Division.  Surplus Warehouse is a discount building materials store that offers guaranteed low prices.  Come partner with a retail company that actually offers work-life balance.  Our hours of operation are 8:30 a.m. to 5:30 p.m. M-F, 8:30 a.m. to 3 p.m. on Saturday, and closed on Sunday.  For more information on our organization please visit www.ecbarton.com .A Customer Service Representative assists customers, sells, and stocks merchandise in a building materials warehouse by performing the following duties: Offer excellent customer service by greeting customers, answering their questions concerning availability, price, and use of merchandise, and by assisting customers to load merchandise into their vehicles.  Cuts carpet, vinyl, padding, and related materials to size requested by customer.  Moves materials and supplies from receiving area to display area and marks prices on merchandise.  Safely operates a forklift and other equipment. To perform the job successfully, an individual should demostrate the following performance behaviors: Customer Service - Manages difficult or emotional customers situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Dependability - Follows instructions, reponds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.