POS Administrator

POS A

Our POS Support Administrator will be responsible for providing technical support to 100+ field sales users remotely and second level support to stores. Our operating systems include Windows 2000 and Windows XP. The associate will need knowledge of Office 2003, Adobe Acrobat, SQL enterprise manager, PC-Anywhere, and Cisco VPN Client. They will provide support of in-house homegrown software.

REQUIREMENTS:College diploma or university degree in the field of computer science and/or five to seven years equivalent work experience in the field of Information Technology.At least one to two years previous Help Desk experience in the role as Lead Help Desk Technician or Help Desk Manager. Excellent customer service skills required with the ability to communicate with all levels of staff. Strong problem management, organizational, time management and resource allocation skills. Ability to prioritize multiple tasks. Must be able to establish effective professional business relationships throughout the organization and with outside vendors. Must be accustomed to managing Help Desk trouble ticket volumes, delegating workload across team. Possess positive demeanor and demonstrated mentoring capabilities, including team building. Experience in managing software licensing, spare parts inventory and loaner equipment. Strong working knowledge of Microsoft XP, Microsoft Server 2003 and Active Microsoft Directory. Previous experience supporting complex desktop applications, including Microsoft Office 2003. Strong understanding of networking, VPN and TCP/IP Strong written, presentation and oral communication skills Strong understanding and commitment to the IT organization s goals and objectives. Ability to conduct research into issues and products as required. Ability to present ideas in business-friendly and user-friendly language.