OSH - Assistant Manager

Orchard Supply Hardware is one of California’s largest hardware and garden retail chains. With a rich heritage dating back to 1931, Orchard began as a farmers’ cooperative in Santa Clara Valley offering supplies to local growers. Based in San Jose, Orchard Supply Hardware is a wholly owned subsidiary of Sears, Roebuck and Co.

Orchard Supply Hardware is currently looking for Assistant Managers for the Concord area.The Assistant Store Manager is directly responsible for ensuring and overseeing the implementation of corporate merchandising, operations and human resources programs and directives for assigned areas (departments) of responsibility. Through proper supervision and delegation of assignments to Department Leads, associates and staff, he/she drives sales, manages expenses, achieves profitability goals, ensures replenishment and sales floor readiness, oversees store execution of marketing and visual programs, oversees customer satisfaction, and promotes associate morale and productivity. He/she coaches, trains, and supervises the performance level of the Departments Leads of assigned departments. He/she profitably manages the store through positively influencing sales and controlling expenses. In conjunction with the Store Manager, he/she defines the standard of performance for his/her associates, clearly communicates expectations to all associates, and evaluates the execution of performance.Qualifications*Oversee legendary customer service by communicating customer service expectations to store employees, observing interactions between employees and customers, and evaluating the service level to ensure customer service meets company expectations. Handle and resolve escalated customer complaints and related issues.*Ensure Department Leads maintain proper stock levels, merchandise presentation, signing, and pricing of merchandise throughout the Store (e.g., supervise and ensure that Department Leads and associates replenish merchandise, build merchandise presentations, update price changes, update CILS, correct ad signs, and follow through with Department Leads). *Analyze store operational processes and business reports to pinpoint opportunities and to problem solve issues related to replenishment and store operations. *Ensure Department Leads are building sales and improving gross margin for their areas. Implement Store Manager, District Manager's and Store Operation's directions to drive sales and margin growth. Oversee merchandising activities of associates, ensuring consistency and compliance in assigned areas: e.g., improvement of inventory turns; maintenance of in-stock position, displays, and plan-o-grams.*Responsible for controlling shrink by training, communicating, observing and evaluating the execution of shrink control measures by Department Leads. *Plan and manage payroll and expenses by overseeing the Department Lead's schedules for their departments to ensure they drive business results for their areas and manage store expenses.*Select, coach, and develop strong and effective lead associates. Develop a diverse, high performing team. Take action as needed to ensure that all associates fully contribute to the store efforts. Supervise the performance level of the Store staff. Manage HR transactional processes in staffing, on-boarding, and training; and assist in action plans to improve performance.*Cultivate a safety culture by ensuring that the Department Leads drive safety in their areas. Ensure that Department Leads are properly maintaining the safety and cleanliness of assigned Departments to minimize risk. Ensure all associates are trained and follow proper policies and procedures for safety, e.g., operating of store equipment.*Demonstrate respect for associates by treating all associates with dignity and respect.*Ensure that the store operates in full compliance with applicable laws, regulations, and company policies.? Continually communicate by walking the store and contributing to weekly management team and Department Lead meetings.? Assist Store Manager with planning/forecasting store budget to help store meet or exceed the plan.? Responsible for workplace and store security. Protect company assets (human, financial, product, physical plant, and proprietary). At closing time, ensure that Department Leads and store employees secure all products, lock the building, and set alarm prior to leaving.*Perform other duties as assigned.Skills/Experience Requirements:· AA degree preferred, not required· 3+ years experience in a multi-outlet retail environment, preferably in the home improvement/hardware industry· 2 years Department Manager experience in two or more departments· Excellent communication skills (written, verbal and listening)· Self-starter with the ability to handle multiple tasks· Knowledge of basic human resource practices· Knowledge of basic merchandising principlesAt Orchard Supply Hardware, we are proud of our diverse, high-performance team; and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to apply to become a member of our winning team.BenefitsIn addition to an outstanding career potential we offer a competitive compensation and benefit package including health, dental, matching 401(k) and employee discount. Please forward a resume to jan.lucas@osh.com

Sears is an Equal Opportunity/Affirmative Action Employer.