General Manager

SUMMARY OF RESPONSIBILITIES:

 

Leads store operation and performance through store associate team. Responsible for achieving performance goals, company sales and profit objectives and staff development.

 

ESSENTIAL FUNCTIONS:

 

·  Communicates Company’s vision and provides direction to ensure store operation is aligned with the Company’s Strategic Plan

·  Recruits, hires, trains, and develops players for all in-store positions that can achieve Company Strategic Plan and initiative.

·  Leads the introduction and execution of all sales and new product initiatives

·  Builds store sales by cultivating relationships in the business community and initiating local store marketing campaigns

·  Develops Holiday Store Plan to ensure sales and operational performance goals are achieved

·  Ensures compliance with operational standards, company policies, and federal, state, and local laws and regulations.

·  Upholds and enforces safety and security standards at all times

· Monitors sales growth and cost control of the store against the budgeted expectation and historical performance, to ensure that profit goals are met.

· Maintains and exceeds customer satisfaction to build brand loyalty

· Prepares sales forecasts along with production planning to ensure inventory management and proper ordering and receiving of product and supplies

·  Completes all administrative duties for the store, including timely reporting of information and incidents.

·  Presents a consistent professional image of the store facility and associates by maintaining all  sanitation and appearance standards

·  Communicates and stays updated on all marketing and promotional materials. Executes marketing and sales programs following guidelines.

·  Ensures a respectful workplace, which exhibits the company values.

·  Creates and develops a high performance team that performs in harmony with Company Values.

 

·  OTHER FUNCTIONS:

·  Trains others and performs all operational duties in the store to include equipment operation, product preparation and customer service.

·  Attends meetings as required, which may include travel or over night stays

·  Trains new managers and provides management coverage at other stores as needed

·  Prepares documents and reports as needed to communicate  performance status and plans

·  Performs other duties as required by business and departmental needs, which may include the use of a personal vehicle

 

KEY RESULT AREAS:

· Financial results as measured by sales growth, expenses to budget, labor cost control and loss prevention partnership.

· Business Growth as measured by catering growth, fund raising, B2B gifting sales and sales promotion results

· Overall operations as measured by QAD, SOAR,  swabs, product quality evaluations yields, and health inspections.

· Customer satisfaction as measured by phone shops, customer feedback tools and service execution ratings

 

REQUIRED EXPERIENCE:

· 3-5 years of Retail or Restaurant Management experience or related field

· Experience recruiting, hiring, training, and developing employees

· Experience in growing sales and providing excellent customer service

 

EDUCATIONAL REQUIREMENTS:

· An Associates Degree or general business knowledge equivalent to an Associates Degree preferred

 

REQUIRED LICENSES, CERTIFICATES, OR KNOWLEDGE:

· Basic understanding of P&L statements

· Basic computer skills including Microsoft Word, Excel, and Outlook

· Effective verbal and written communication skills

· Servsafe® Certification preferred

 

WORKING CONDITIONS:

· Requires long hours at the Holidays

· Requires bending, stooping, standing, twisting, lifting products and supplies weighing up to 60 pounds.

· Requires working directly with customers.

 

SAFETY HAZARDS OF THE JOB:

· Requires working with hot, cold, and hazardous equipment and conditions

· Works with machinery and production equipment including slicing machine blades and Gas or Propane torches

 

BUDGETARY RESPONSIBILITY:

· The General Manager is responsible for managing the Budget assigned to his/her store

 

REPORTS TO THIS POSITION:

· The General Manager directly supervises the Manager, Store Supervisor, Local Sales Representative, and indirectly supervises hourly associates