Divisional Director of Operations

Consider Advance America for meeting your personal and professional goals!

As the nationÂ’s largest payday cash advance company, Advance America continually seeks professionals who care about helping others. The company is an equal opportunity employer and employs a diverse, professional full and part-time workforce that share values such as teamwork, integrity, and respect.

As an employee of Advance America, you'll also find a great retail work schedule, market-competitive benefits, and a team oriented work environment. Working with Advance America allows employees to gain valuable experience in operations management, customer service, collections, marketing, and other skills that can create a pathway to promotions and greater responsibility.

Consider Advance America for meeting your personal and professional goals! Why Advance America? Great Schedule: You can have the best retail schedule around, allowing you time for your family and personal interests. Advancement Opportunities: Currently, over 50% of the company's multi-unit managers have been promoted from within. Growing Company: We're the national leader in the cash advance industry. We've grown to over 2,500 centers in 35 states and we're still growing! We can offer challenges and opportunities that others can't match. Other Benefits: Life and health benefits 401k savings program Paid vacations and holidays We have an immediate opportunity for a Divisional Director of Operations (DDO). This is a district manager-level position. DDO's are responsible for the growth and profitability of 10 - 15 branches in your division. Responsibilities: Coach and develop branch employees Perform branch audits in order to insure operational integrity Evaluate operations for areas of opportunity and develop action plans for performance improvement Resolve customer complaints Direct recruitment, selection, training, and development of employees Minimize employee turnover Maintain company standards in the areas of appearance, marketing, collections, and customer service Manage operations in a manner that results in the attainment of all financial goals Develop local marketing programs Ensure compliance with all State, Federal, and local laws Frequent travel will be a necessityQualificationsGeneral: Must be 18 years of age Valid drivers license Reliable transportation Clean criminal background Education: High School Diploma or equivalent required College preferred Work Experience: Experience in service/banking/collections industry or previous experience with cash advances and money handling (i.e., bank teller/CSR, etc.) is strongly preferred Strong customer service background At least one year of previous multi-unit management experience Skills: Excellent written and verbal communication skills Strong personal and management skills Excellent time management skills Ability to coach and develop team members Advance America does not discriminate on the basis of race, religion, color, national origin, sex, age, pregnancy, disability, veteran status, citizenship or any legally protected category in connection with any phase of the employment process, including, but not limited to, selection, hiring, promotion, termination, compensation, training and benefits. It is also the practice and policy of Advance America to comply with all applicable federal, state, and local laws.

As guidance for daily business, all Advance America employees embrace these values:

Respect Your Customers: Treat them with dignity and courtesy at all times. Respect Your Associates: Treat them as you would like to be treated. Respect Yourself: Work hard & use good, ethical judgment in everything you do. Respect the Law: It is there to protect us and our Customers.

Equal Opportunity Employer
Advance America does not discriminate on the basis of race, religion, color, national origin, sex, age, pregnancy, disability, veteran status, citizenship or any legally protected category in connection with any phase of the employment process, including, but not limited to, selection, hiring, promotion, termination, compensation, training and benefits. It is also the practice and policy of Advance America to comply with all applicable federal, state, and local laws.