District Manager Southern New Jersey

 

Recognized as the national leader in luxury cosmetics retailing and spa services, bluemercury, Inc. is seeking a dynamic, professional and experienced District Manager for the Southern New Jersey territory.Background in the Hospitality field preferred:    Restaurant or Spa.  Currently in the midst of a national expansion plan, we are looking for leaders who will help our company grow rapidly and fulfill our philosophy of friendly, honest expertise.  bluemercury brings world renowned spa treatments and indulgent luxury beauty products to clients demanding high service and sophisticated information.

 

District Manager Role

 Model and uphold bluemercury client service philosophy of friendly, honest expertise supported by outstanding service and sampling.Model the Bluemercury mission in all interactions with internal and external customers.Manage District profitability by maximizing revenues and validating that accurate cost controls are in place.Drive results by communicating with Store Managers, Retail Sales and Spa team; and by communicating operational challenges to operations and buying team.Responsible for a high level of execution in Customer Service, Staff Management, Training and Development, Product Knowledge, Visual Merchandising, Inventory Control, and Vendor support.Coordinate and supervise execution of vendor events, Grand Opening activities, and customer appreciation events.  Direct all store activities that build customer loyalty and rely on strong customer participation, which include vendor events, marketing efforts, and community events.  Responsible for operational execution at the store level.  Responsible for planning staffing levels at regional and store level, hiring, and training of Store Managers, Sales Associates and Spa staff.Responsible for ongoing coaching and development, and performance review of Store Managers, Sales Associates and Spa Staff.Responsible for accurate and timely reporting of sales results, inventory management and communication of any issues that disrupt the smooth flow of operations.Inspect stores for high standard of cleanliness and identify/report facility issues in a timely manner.  Ensures execution of bluemercury policies and procedures at the store level.Plans time to devote 80% of the week to be in stores working with Store Managers and Sales Associates; 20% of time devoted to administrative responsibilities that support the smooth flow of operations.

 

 

 

 

Detailed Responsibilities

 

Revenue and Profit Generation

 Achieve/exceed monthly sales goals and in both Retail and Spa.Drive continued revenue and profit growth over prior year’s results in both Retail and Spa. Model and deliver high caliber customer service during all client interactions.Hold Store Managers accountable for achieving sales results (both retail and spa) including % to Goal, % over prior year and for individual Sales Associate results.Hold team accountable for achieving profit target by monitoring and

approving only expenses that are within budget. Manage scheduling practices and accurate payroll reporting that leads to operating within payroll budget. Analyze reports and respond to trends in business with appropriate training, coaching, and communication.

 

 

Client Acquisition and Retention

 Ensure client satisfaction with products and Spa services.Respond quickly (by end of business day) to client calls/request for communication.Validate that clients are being sold products that are right for them.Train, model and coach correct technique for sampling, makeup application and selling.Ensure valid customer information is input into database with each transaction with a minimum of 80% capture rate.Ensure high client participation rate for vendor events and signature bluemercury events.Validate that store are responding promptly and efficiently to client requests for product (out of stock) and information.Hold stores accountable for engaging in client behaviors that build client loyalty such as sending thank you notes, prompt follow-up on client requests for specific products, inviting clients to vendor events, and creating a strong sense of customer loyalty to bluemercury. 

 

Staff Management

 Ensure stores are appropriately staffed by assigning each store a target number for management, retail sales and spa associates.  This number will reflect sales growth and/or seasonal needs.Follow Hiring Procedure Guidelines with consistency.  Source and recruit full complement of Store Managers.  Assist managers with staffing at Assistant Manager, Retail Sales and spa staff levels.Develop a Succession Plan for each store and total Region.Supervise scheduling practices to reflect customer demand and labor budget.Train, develop and coach Store Managers in all areas of Sales, Operations and Human Resources.Train, develop and coach Store Managers and Sales Associates to a high standard of product knowledge, sales technique and customer service.Train, develop and coach Spa Associates to a high standard of customer service, product knowledge, and on all spa procedures including signature services, booking and sales technique.  Verify vendor training are being coordinated by the Store Managers to support continual learning in the field.  Validate staff is developing ongoing relationship with clients (thank you notes, invitations to signature and vendor events, follow-up phone calls).Conduct annual performance reviews; deliver ongoing performance

  feedback and take disciplinary action as needed.   Coach Managers on staff development and accountability.

 

Operations, Policy and Procedure

 

1.  Validate Store Managers’ understanding of and compliance to all policies and procedures

Examples include, but are not limited to:

· Attendance and timeliness

· Accurate time keeping

· Accurate tender collection and processing of paperwork

· Enforcement of employee discount policy

· Accurate inventory control

· Enforcement of return/store credit policies

 

2.   Confirm banking procedures are being followed to ensure accurate and timely deposits. 

 

 

Inventory Management

 Verify that all stores are trained and accurately accounting for all product.  Validate the processing of paperwork in a timely manner.Confirm proper steps are being followed as we:Receive productReport discrepancies in an orderProcess Web, On-line or phone ordersAccept product for returnProcess damages and/or Return to Vendor productsVerify accurate and timely processing of Return to Vendor merchandise.Validate accurately processing of returns, damages and testers. (accurate use of Return/Damage log.Supervise cycle counts and annual inventory.Validate that tester and sample orders are processed monthly.Confirm accurate register procedures are being followed in each store.Hold Managers accountable for enforcement of all policies related to proper inventory control.Ensure timely and accurate response to any product recalls.

 

Vendor Relationship Management

 Focus on sales maximization for top ten vendors and confirm usage of vendor support log, vendor field training and event support.Ensure successful in store events and maximize revenue per event.Maintain smooth and friendly relationship with vendor contacts.Forward any information on challenges direct to corporate, not directly to the vendor, for resolution.

 

 

Visual Merchandising

 Ensure all stores are visually appealing, clean, and organized at all times.Ensure product is properly merchandised to corporate standards in all stores.  Validate that stores have executed all merchandise and marketing programs and promotions.

 

 

Facilities Management

 Report any repair needs to corporate for immediate action.  Recommend remodel/upgrade needs to corporate for consideration.Inspect facilities on a regular basis to ensure our brand image is accurately represented Maintain stores to ensure client and associate safety

 

 

Spa Management

 Ensure spa is visually appealing, clean, and organized at all times.Verify accuracy of all client bookings and confirmations. Ensure client satisfaction with spa services.Ensure spa staff follows policies and procedures.Validate all health and safety requirements are strictly observed.Ensure accurate accounting of services rendered and accurate distribution of tips to employees.  Verify that spa supplies are being managed to budget.

 

 

Safety and Security

 Hold team accountable for accurately following all opening and closing procedures for register and store.Confirm that team is trained in and follows all register guidelines, inclusive of accurate collection and accounting for tender, including cash, credit cards, and gift certificates.Validate bank deposits are being made in a timely manner.Confirm the submission of accurate closing paperwork nightly.Validate employee discount is properly applied (for employees and visiting vendors).Monitor key control and alarm code assignment.Enforce all operational procedures that will ensure the safety and security of our staff, clients and facilities.Validate all samples from vendors, customer returns, testers are being used or disposed of in accordance with company policies. 

 

Communication

 Regularly review all corporate memos, product training and follow guidelines for execution in a timely manner.Communicate with Store Managers regularly on performance, operational policies, Marketing initiatives, and staffing information.  Recognize and acknowledge top performances within your District.Forward all requests for information, sales, and advertising to the Marketing Department and all press calls directly to the Director of Marketing.Communicate with our clients and co-workers in a respectful, honest and friendly manner at all times.