Director of Network Services

DIRECTOR OF NETWORK SERVICES

The Director of Network Services is responsible for understanding information technology needs and managing the day-to-day operations of the Network Operations department to support corporate IT needs and production applications and related infrastructure. S/he is responsible for directing and managing the Network Operations staff to ensure that networks, applications and data are available, performing to expected standards, secure and protected. S/he manages Network Operations department staff, operations, projects, financial/budget matters, assets, procurement, and vendor relationships to provide first-class information technology support with consistency in delivery and cost with minimal variability.




PRIMARY JOB DUTIES:

□  Ensures that network infrastructure is properly designed, configured and implemented in order to meet both internal and client requirements (both functional and service-level). Includes: meeting project/application/workflow SLA¹s, corporate disaster-recovery/business continuity capabilities, logging and auditing requirements.

□  Responsible for the monitoring of corporate applications, workflows and systems, both internal and client-facing, as well as the response to and resolution of issues, based on project/platform requirements.

□  Enforces the information security requirements and policies of the company.

□  Develops, oversees and maintains internal network Helpdesk capabilities in order to respond to enquiries from staff to help them resolve any hardware or software problems.

□  Maintains all relevant logs and records.

□  Performs or oversees routine maintenance tasks to ensure network and system health and performance.

□  Performs or oversees information systems administration tasks related to the systems utilized for the company¹s operations.

□  Maintains relationships with suppliers and other subcontractors who may be required to assist in the resolution of technical issues or to provide various products or services.

□  Arranges for 3rd party technical support where problems cannot be resolved in-house.

□  Coordinates with internal and external resources on IT projects.

□  Researches and recommends suitable software and hardware systems where these might improve performance, improve efficiency or meet a specific need.

□  Evaluates the job performance of Network/IS Team staff and makes decisions on work assignments and other team matters based on own assessment.

□  Overall responsibility for supervising the Network/IS Team staff, including assigning and evaluating work/tasks and handling personnel matters in conjunction with HR direction.

□  Key person in the Network/IS Team responsible for assisting Network/IS Team; escalating issues when appropriate.

□  Ensures quality of the work produced by the department as a whole.

□  Adapt to new technologies, work under tight deadlines and ensure project accomplishment.




Technical Requirements:

□  OS/Platform knowledge: Mac OS X (desktop and server); Windows 2003 Server, Windows XP Professional, Unix, Linux.

□  Ethernet and Wireless Networking.

□  Cisco network equipment: switches, routers, etc. (CCIE)

□  Cisco Call Manager VOIP phone system

□  Backup systems and methodologies

□  Redundancy/Load Balancing/Failover/High Availability methodology

□  Network Engineering; IT Architecture Design and Implementation

□  VMWare ESX Servers

□  EMC Clarion SANS & related EMC software

□  VPN technologies

□  Hardware Load Balancing

□  Web/Application server setup and administration (IIS, Apache, etc.) a plus

□  MS SQL database maintenance/administration a plus

□  MS Exchange and Active Directory administration a plus

□  Develop & document technology standards across all platforms & disciplines stated above

□  Capacity planning for all platforms and disciplines stated above

□  Closely and effectively manage operational and project budgets




Demonstrable/verifiable knowledge in the following disciplines as it relates to the platforms & disciplines stated aboveRouting: OSPF, BGP, MPLS, syslogSwitching  Multicast/IGMP, Trunking,Server clustering as it relates to Cisco, VlanSecurity: Firewall, VPN, PIX/ASA, Proxy Server, Host Based / Network Based IDS/IPSSAN_Networking:  Virtual SAN's, SAN architectureWireless NetworkingCall Manager v6.0: IPCC Enterprise or IPCC (enhanced) Express, Call Center Technologies,MGCP H.323 GatewaysLinuxCisco Secure ACS -TACACS+


 Preferred Experience and Qualifications:

□  Any certifications in any of the above technical disciplines or experience in the retail industry is a plus, but not required.

□  Experience with moving small-to-medium-sized data centers and managing out-tasked and managed services is a strong advantage.

□  10+ years experience administering networks in a large-scale, multi-platform information technology environment in a highly available production environment.

□  6+years experience managing multiple information technology staff members

 

Knowledge/Skills:

□  Ability to explain technical concepts in non-technical terms to staff and customers.

□  Strong troubleshooting methodology and analytical skills

□  Research and learn new software and adapt to changes in technology

□  Prioritize, organize and schedule work assignments and projects.

□  Ability to manage, prioritize and track many concurrent projects.

□  Strong Interpersonal skills.

□  Demonstrate ability to set and prioritize goals and achieve them as scheduled.

□  Demonstrate flexibility to adjust to rapidly changing requirements and schedules.

□  Demonstrate an analytical approval to problem solving.

□  Demonstrate the ability to act on own initiative.

□  Demonstrate the ability to act as facilitator of learning and keeping employees under control.

□  Demonstrate the ability and willingness to help employees learn to work together.

□  Demonstrate the ability and willingness to take direction from superiors, show leadership by consistent example.

□  Possess attention to detail and strong quality-oriented work ethics.