Customer Service Representatives / Call Center Agents

Customer Service Representatives/Call Center AgentsBilingual Customer Service Representatives (English/Spanish) We’re looking for friendly people with a knack for conversation, a passion for customer service and the flexibility to work weekends.   Responsibilities:  Responding to inbound calls from customers and sales associates Updating customer account information online Assisting customers in purchasing items via internet or catalogs Researching inquiries via phone, mail and e-mail Answering questions regarding purchases and delivery of merchandise Assisting customers with establishing payment arrangements on their charge accounts  Qualifications:  High school diploma or GED Excellent customer service, problem solving, analytical, decision-making, communication, follow-up and organizational skills Typing and/or PC skills Bilingual positions require fluency in English and Spanish  Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Paid training Tuition reimbursement Competitive weekly pay 401(k) with company match Medical and dental benefits Business casual dress 20% discount at all Macy’s stores Eligibility for semi-annual increases Company: MACYS CREDIT AND CUSTOMER Location: Clearwater, FL 33762 Job Category: Customer Support/Client Care Career Level: Experienced (Non-Manager) Career Level: Experienced (Non-Manager) Job Status/Type: Full Time, Employee Occupation: General/Other: Customer Support/Client Care