Customer Service Representative

 Duane Reade is recognized as the consumer’s first choice for pharmacy and convenience needs in the New York Metropolitan area.  We take our name from the Company’s first successful full-service drugstore, which opened in 1960 on Broadway between Duane and Reade Streets in Manhattan.  Since then, Duane Reade has grown to become the most recognized drugstore chain in metropolitan New York and has also ranked as one of the fastest growing drug store chains in the industry.

 

Convenient locations in NYC’s five boroughs, Long Island, Westchester and New Jersey, flexible schedules that fit your lifestyle and promotions within are just some of the few benefits we offer.

Job Responsibilities:

·  Answers telephone calls and assists customers, ie, regarding compliments, complaints, questions, etc.

·  Creates and sends customer letters, i.e. apology letters, thank you letters, etc.

·  Mails Duane Reade Club card to customers.

·  Redirects compliment letters to employees in various store locations.

·  Distributes gift certificates to customers.

·  Verifies prices of medications for customers.

·  Assist customers in receiving duplicate receipts for credit card purchases from the accounting department.

·  Resolves any Duane Reade gift card problems with customers.

·  Communicates with customers and stores to answer questions and resolve problems.

·  Communicates with vendors and suppliers to order merchandise and resolve problems.

· Creates reports, i.e. customer service reports.

· Substitutes for other staff members when necessary.

Job Requirements:

· Data entry, i.e. Microsoft Office applications, Excel and JDA database, etc.

· Must be friendly, personable and patient, with good English speaking skills.

· Strong communication skills, both verbal and written.

· Prioritizing and organizational skills a must.

· Bi-lingual English/Spanish speaking is a plus.