Co-Manager - 624, Des Moines

General/Other: Administrative/Clerical Industry: Retail Career Level: Manager (Manager/Supervisor of Staff) Contact Information Company: Sports Authority Reference Code: CG11874 Sports Authority, headquartered in Englewood, CO, is the one of the leading full-line sporting goods retailer in the United States, operating over 400 stores in 45 states. We have a rich history, dating back almost a century, of being an industry leader in providing a wide assortment of quality brand name products.Our customers are passionate about the sports they pursue they want to run faster, jump higher, hit the ball harder, carry their team to victory, and more. We know where they are coming from, and the employees that we attract and hire share their same passions.We are dedicated to providing our customers with the best shopping experience possible by consistently providing great brands at great values. We are dedicated to increasing that value by providing industry-leading customer service and product knowledge. We are dedicated to you, and helping you take your game to the next level. If this is what you have been looking for in your career, then you've come to the right place! Job Description OBJECTIVE:Act in conjunction with the Store Manager to make sound business decisions. Present strong management skills to supervise and lead the managers. This position will focus on driving sales through training, customer service and merchandise presentation. PRIMARY JOB FUNCTIONS:Sales and Customer Service Management.- Ensure compliance and execution of Company customer service and sales training programs and standards are adhered to.- Watch, listen, interact and follow-up with customers to ensure satisfaction and resolve issues.- Model customer service and promote sales whenever interacting with associates and customers. Emphasize courteous and knowledgeable assistance to each and every customer.- Report any safety issues to Risk Management or report Asset Protection issues as needed.- Participate in the “Manager on Duty� Program, which requires complete understanding of all store procedures.- Accountable for increasing sales, units per transaction, transactions size and high levels of profitability in the store through adequate training, staffing, scheduling practices and customer service.- Build enthusiasm within the store to create a positive work environment and to improve associate morale.- Ensure Company dress code policy is adhered to for the store.Merchandising/Inventory and Floor Management.- Walk the floor regularly to manage the floor for daily “on duty� responsibilities.- Review incoming merchandise for sales, pricing and inventory levels.- Ensure floor moves are complete and accurate.- Ensure grid presentations are consistent with standards.- Verify advertised merchandise and in-store signing is in accordance with current events and in compliance with standards.- Ensure Company merchandising standards are adhered to and executed accurately.- Ensure merchandise selected for presentation/display is pressed or steamed.-Communicate with the corporate office regarding items of specific interest to sales.- Review and communicate any out of stock issues on replenishment items and monitor price changes.-Review and analyze various store reports to ensure the merchandise assortment is appropriate and advertised merchandise is in stock.- Assure proper rollout of seasonal and event merchandise plans.Training and Developing Staff.- Ensure compliance in and the execution of Company training programs and standards.- Recruit, interview and be heavily involved in final selection of store associates.- Work with Manager to create new hire’s training schedule; following Training Checklist.- Communicate with direct reports and all associates on store goals and expected job performance.- Provide coaching and share experiences to help new associates develop job skills, knowledge and judgement.- Listen to and solicit feedback from all store associates.- Train associates on sales, customer service, operations, merchandising, product knowledge and asset protection.- Ensure Department Managers are trained to execute all responsibilities listed for a Co-Manager.- Complete yearly performance evaluations for department associates; make promotional and merit increase recommendations based on performance. Operations Management.- Ensure all proper operational controls are in place for the store and company assets are protected.- Ensure staff is scheduled efficiently to maximize sales opportunity & make adjustments, as business needs dictate.- Address any employee complaints, grievances and questions as they arise.- Execute disciplinary procedures fairly and document corrective action properly.- Responsible for overall store cleanliness and all housekeeping measures.- Responsible for Store Operational Audit compliance.- Responsible for other duties as assigned or developed.Backroom.- Ensure backroom certification is met each week.- Train Lead, Receiving/Merchandise Processor on non-merchandising functions, accountabilities and responsibilities.- Responsible for back door security.PREREQUISITE SKILLS FOR THE POSITION:- 3 plus years of retail management experience.- Excellent communication and leadership skills.- Strong attention to customer service issues.- Ability to effectively interact with many different levels within an organization.- Must have knowledge of local competitive environment.- Ability/flexibility to work any open store hours.- Prior merchandising and planning responsibility necessary.- Proven skills in business analysis, with the ability to execute company standards successfully.- Computer skills a plus.- College degree in business, fashion merchandising or marketing preferred.- Understand and facilitate Standard Operating Procedures for area.- Complete understanding of audit procedures for area.We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.1-Not Applicable Learn more about Sports Authority | View all Sports Authority Career Opportunities |