CSR I, General Care

Job Location: Fort Lauderdale, FL 33301Reference Code: 189178Learn more about T-Mobile At T-Mobile, we help customers connect with the people who matter most in their busy lives. That takes new ways of thinking and an appetite for challenge every day.Do you want to work in a fun, high-energy, environment where your people skills can shine? Then this is the opportunity for you. Our customer service team members share a passion for problem solving, helping people and achieving results. They're proud of our teamwork, our diversity and the recognition that comes from a job well done. When our customers call, we're here to make a difference no matter how big or small the question. If you're looking for a job where your work counts for something, this is the place to be. Together, we can do great things. CSR I, General Care CUSTOMER SERVICE REPRESENTATIVE The Voice of T-Mobile!The Customer Service Representatives in our state-of-the-art call centers are the front-line team at T-Mobile and our entire organization is dedicated to their support. Members of this knowledgeable and personable team handle calls from customers nationwide with empathy and precision.   OPPORTUNITY—YOUR CHANCE TO SHINEOur friendly and knowledgeable Customer Service Reps let their interpersonal skills shine as they resolve a variety of customer inquires such as technical and billing questions for T-Mobile customers across the U.S.  In this role you’ll be empowered to solve problems independently and make decisions that you consider to be in the customer’s best interest.  You’ll also be able to keep up to date with our ever-evolving technology and translate this information into terms your customers can understand. While you’ll have all the training you need to work independently, you’ll also enjoy the support of an encouraging team and knowledgeable leaders —so at the end of the day, you can feel good about the job that you’ve done. Plus, you’ll also enjoy the incentives and recognition T-Mobile has in place to reward the efforts of your performance and the opportunities for advancement make it perfect for people looking to establish a long-term career with T-Mobile. TALENT SUITABILITY—ARE YOU THE RIGHT FIT?   The best Customer Service Reps are confident in T-Mobile’s products and in themselves.  Good listeners who balance compassion with know-how, these pros tackle challenging calls with grace and have satisfied customers to show for their hard work.  These team players are pro-active enough to work independently but also enjoy the camaraderie and support of their teammates and coaches. The voice of T-Mobile for our customers nationwide, Customer Service Reps demonstrate the blend of professionalism and fun that is the hallmark of the T-Mobile brand.  RESPONSIBILITIES   • Deliver world class customer service and build customer satisfaction and loyalty • Provide effective and timely resolution of a range of customer inquiries • Strive for one-call resolution of customer issues • Complete ongoing training to stay abreast of product, service and policy changes • Strike a positive and cooperative tone with both customers and coworkers • Demonstrate best judgment in the disbursement of adjustments and credits • Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.   QUALIFICATIONS• Six months to one year Customer Service experience • Call center and wireless experience a plus • High School Diploma or GED • Demonstrated competency in Windows • Keyboarding proficiency and use of automated systems • Stellar verbal and written communication skills • Strong problem solving skills • Ability to thrive in a lively working environment and multi-task • The flexibility to work weekends and other varied shifts as assigned   The benefits of teamwork Career growth and personal recognition are an important part of our culture. Team members enjoy competitive pay, training and development, generous paid time off, wicked-cool wireless discounts, education assistance, medical/dental, childcare subsidy, a superior company-matched 401(k) plan and amazing work environments with TV and game rooms, workout and cafeteria services, and some centers even have miniature golf and movie theaters.