Banking Center Manager II, San Jose Airport

Extraordinary people. Exciting possibilities. Your success is what's next with Comerica Bank. In the highly competitive world of financial services, there's one thing that sets a company apart---it's talent. At Comerica Bank, over 11,000 employees bring their expertise, enthusiasm and creativity to work every day and help create a force that's leading the industry. We're committed to making Comerica Bank a great place to work. A place you can be proud to be a part of, where your talents are embraced and your efforts are always encouraged and supported. With over 350 banking centers, we're leading in assets, commercial loans, deposits and supermarket banking. We're also one of the 25 largest banks in the U.S., number one among the top 50 U.S. bank companies in commercial loans, and the 8th largest SBA lender. We're even #37 on Diversity Inc.'s Top 50 Companies for Diversity! We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Discover how you can be a part of what's next.Lead and direct all sales and service activities, as well as business development activities to achieve desired results in deposit and customer relationship growth, customer retention, revenue, market share and customer/employee commitment and satisfaction. Lead, coach and manage a large size banking center team as well as ensuring the development and performance of all employees in the areas of extraordinary customer experience, service excellence, relationship management, in-depth consumer and business product/service knowledge and execution. Direct responsibility for individual and team sales production goals and quality service levels. Make proactive calls to high value customers and non-customers to identify potential opportunities for retention and growth of customer relationships. Develop and maintain relationships with assigned key business partners such as Mortgage, Small Business Banking, Wealth and Institutional Management, Business Banking and Securities to develop lasting relationships and refer clients and prospects back and forth. Actively coach and model appropriate behaviors on sales and service. Utilize available sales tools, e.g., TRiO, to profile customer's needs and to ensure a consistent and valued customer experience. Directly manage Human Resources processes for all employees, including disciplinary actions, individual development, career development, training, selection and retention of talent. Select, develop and retain a diverse team of high performing individuals. Accountable for overall operational integrity and successful audit of the banking center by adhering to all applicable laws (federal, state, and local), compliance, and regulations. The manager is also responsible for complying with Comerica's policies and procedures. Accountable for demonstrating Comerica's commitment to the communities in which we serve by being actively involved in the local community organizations. Bachelor's Degree 4 years management experience to include staff development and operations experience 4 years retail banking sales and business development experience or 6 years experience in retail sales and business development 1 year experience with MS Office (Excel, Word, etc.), Windows and Web-based applications