Assistant Store Manager, Cadillac, MI

Job ID: 154377Position Description: Meets assigned sales performance and profitability criteria. Assists with the hiring and development of retail store/kiosk staff. Assists with the facilitation of goal setting, coaching, and performance evaluation of staff. Facilitates and participates in weekly staff training/educational sessions to increase knowledge and create high levels of motivation. Assists in establishing, implementing and monitoring a prospecting plan to increase sales. Ensures store appearance meets company standards at all times. Establishes and monitors store/kiosk work schedules and staffing issues to effectively manage payroll expenses. Spends 75% of time on the sales floor to ensure efficient, courteous handling of customer requests, including sales, billing/service problem resolution, bill payments and technical troubleshooting. Resolves customer concerns requiring the attention of a management position. Verifies accuracy of daily service revenue reports and bank deposits. Maintains proper inventory controls, facilitates inventory transactions and maintains compliance with AT&T store standards. Ensures store/kiosk is opened and closed appropriately by following standard procedures.Qualifications:2-4 years sales experience, including prospecting, telemarketing and/or outside sales. 2 years leadership/supervisory experience in the telecommunications and/or retail industry. Well developed planning, analytical and problem-solving skills. Strong organizational skills and attention to detail. Strong communication, leadership, and presentation skills. Ability to work extended hours, including evenings and weekends and holidays. Ability to operate a personal computer, wireless equipment, copier and fax. Ability to work at multiple locations within district preferred. Familiarity with wireless terminology and AT&T systems preferred. Bachelor's degree or equivalent experience. AT&T is an Affirmative Action / Equal Opportunity Employer, and we're committed to hiring a diverse and talented workforce. AT&T will consider requests for testing accommodations from individuals covered by the Americans with Disabilities Act. Documentation of the need for the accommodation may be required. EOE/AA/M/F/D/V. Location:  Cadillac, MI 49601