Assistant Outlet Store Coach (Manager) - Sales, Brea, CA

Sears is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.The Assistant Store Coach in Training is preparing to be responsible for managing the sales or support organization in a store. The ASC-IT will be trained how to support the Store Coach in the achievement of driving sales, credit, miscellaneous revenue, expense management, and planned cost recovery goals. The ASC-IT will learn how to ensure that:· Corporate programs and policies are executed in a way that maximizes store cost recovery, through superior customer service with both associate and asset productivity. · The Outlet Store presentation standards are maintained at the highest possible level.· The testing, cleaning, repair, disposal of merchandise, pricing, and analysis of distressed product is handled in a timely manner according Outlet policies and proceduresThe ASC-IT is also a role model within the unit for abiding by and holding others accountable for the Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. The Assistant Store Coach in Training reports to the District Sales Coach and is accountable for taking a proactive approach to their training in preparation for taking on an ASC role. The individual in this role must be willing to relocate in an agreed upon geographic area upon placement into a store assignment.QualificationsAs a part of the ASC-IT program, an ASC-IT will learn to:· Proactively lead the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, inventory shrinkage, and associate morale.· Manage HR transactional processes in staffing, and training; assist in action plans to improve overall individual and store performance.· Select, coach, and develop strong and effective management and supervisor/lead associates. Develop a diverse, high performance team. Set and manage high standards, which includes taking decisive action with underperformers. · Focus on positioning high performers for growth opportunities within Sears. Supervise a team of associates who provide consultative selling and service for customers. This includes training, coaching, and performance evaluations utilizing the Customers for Life Selling Process Observation Tools and where necessary, Sears Performance Plans for Improvement (PPI).· Sales Manager on Duty (SMOD) accountability· Actively manage the customer experience within the stores.· Accountable for maximizing PA's, Credit, and other Miscellaneous Income opportunities within the store.· Monitor and react to profitable revenue opportunities for his/her store, aggressively supporting vendor liquidation opportunities, to improve store gross margin and cost recovery.· Take ownership for full implementation of corporate programs and initiatives on merchandising, cost management, productivity, cost recovery and associate morale.· Ensure consistency of merchandising execution and operational processes within the store.· Positively represent Outlet Stores to all Sears partners within the local market.· Understand and communicate, to District and Home Office staff, ideas or activities that would lead to cost recovery improvements.· Ensure that the store operates in full compliance with applicable laws, regulations, and company ethics policies.· Overall 4 wall store accountability · Provide a safe working environment for both associates and customers.· Monitor testing and repair of product to ensure the compliance of documented processes.· Partner with Product Service on merchandise repair issues.· Miscellaneous duties as required.Sears is an Equal Opportunity/Affirmative Action Employer. Company: Sears Holdings