Store Manager

SUMMARY OF RESPONSIBILITIES

 

To ensure customers receive excellence in service and product quality.  To perform, support and manage all aspects of store operations.  To act in conjunction with the General Manager in achieving company sales and profit objectives.  To act in the capacity of General Manager for extended periods of time each week or in the General Manager’s absence. To provide primary leadership and management to the Production team and store staff.

 

ESSENTIAL FUNCTIONS

 

§ Assumes full General Manager responsibilities in absence of GM, approximately 33% of each week, or whenever the GM is not in the store.

§ Directs workloads and assigns staff to achieve product quality standards, labor goals and service standards.

§ Performance manages Production Staff regularly and entire staff in absence of GM.

§ Has authority to hire, terminate, and discipline all store staff in absence of GM or in conjunction with the GM and appropriate HR and DM partnership.

§ Manages recruiting, employment and retention of a superior staff for all hourly positions

§ Manages training and development of all associates

§ Ensures compliance with operational standards, company policies, federal, state, and local laws and regulations.

§ Assists with the supervision of the LSR including delivery and fulfillment of catering orders.

§ Resolves all customer complaints in a timely manner, utilizing appropriate judgement.

§ Manages store operations as assigned by General Manager.

§ Monitors inventory levels and takes steps to reduce inventory shrink.

§ Assists in the preparation of sales forecasts, along with production planning.

§ Plans and manages all products that require additional preparation.

§ Assists in effectively managing product availability and shelf life of ALL products at the store. 

§ Maintains store facilities and equipment; completes monthly SOAR’s and weekly QAD’s to ensure associate and customer safety.

§ Participates in business building activities to promote catering line of business including sales calls and community activities

§ Manages food safety and sanitation guidelines set by local and federal agencies.

§ Practices and enforces all Safety and Security Guidelines set out by the company, including performing weekly security audits.

§ Is up to date on Store Communications, Corporate Communications, and Promotional Information.

§ Completes, with General Manager, the P&L variance report.

§ Performs daily checkout and cash drop at bank as required as well as other administrative duties and communicates discrepancies to the GM.

§ Maintains a respectful workplace, which exhibits the company values.

 

OTHER FUNCTIONS

 

§ Picks up product from other stores, delivers product as needed, and performs errands as needed.

§ Maintains the Maintenance Calendar and assists in ensuring repairs are handled in a timely manner.

§ Assists with period-end procedures.

§ Performs other duties as required by business and departmental requirements.

KEY RESULT AREAS

· Financial results as measured by sales growth, expenses to budget, labor cost control and loss prevention

· Business Growth as measured by catering growth, fund raising, B2B gifting sales and sales promotion results

· Product quality as measured by QAD, SOAR,  swabs, product quality evaluations and yields, and health inspections

· Customer satisfaction as measured by phone shops, shopping scores and service execution ratings

· Creates and develops a high performance team as measured by retention and bench strength

 

REQUIRED EXPERIENCE:

· 3-5 years of Retail or Restaurant Management experience or related field

· Experience recruiting, hiring, training, and developing employees

· Experience in growing sales and providing excellent customer service

 

EDUCATIONAL REQUIREMENTS:

· An Associates Degree or general business knowledge equivalent to an Associates Degree preferred

 

REQUIRED LICENSES, CERTIFICATES, OR KNOWLEDGE:

· Basic understanding of P&L statements

· Basic computer skills including Microsoft Word, Excel, and Outlook

· Effective verbal and written communication skills

· Servsafe® Certification preferred

 

WORKING CONDITIONS:

· Requires long hours at the Holidays

· Requires bending, stooping, standing, twisting, lifting products and supplies weighing up to 60 pounds.

· Requires working directly with customers.

 

SAFETY HAZARDS OF THE JOB:

· Requires working with hot, cold, and hazardous equipment and conditions

· Works with machinery and production equipment including slicing machine blades and Gas or Propane torches

 

BUDGETARY RESPONSIBILITY

The Store Manager is responsible for assisting the General Manager in managing the budget assigned to his/her store with respect to revenue and expenses.

 

REPORTS TO THIS POSITION

The Store Manager directly supervises the hourly staff and the Local Sales Representative as assigned by the General Manager.