Multi-Unit Restaurant General Manager - Milwaukee Int'l Airport

About SSP

SSP America has operated restaurants, bars, cafés, food courts and convenience stores in airports in North America, Canada and the Caribbean for almost 20 years.

SSP’s unrivalled understanding of the food travel space is based on long and varied experience. Our expertise is rooted in our focus on achieving outstanding operational excellence in the unique environments of travel locations, our close partnerships with operators, and the deep well of consumer and industry insights gained from our own tailored global research program. We have just completed the first phase of the most comprehensive global food travel needs and behaviors’ study ever carried out.

SSP partners with international, national and local brands. These partner brands range from market-leading, iconic names like M&S Simply Food to niche experts such as Caviar House & Prunier. Other third party brands in our broad portfolio include Starbucks, Ben & Jerry’s, Famous Famiglia, Samuel Adams, KFC, Dunkin’ Donuts, Silver Diner, and Pizza Hut. Some of our own proprietary brands include Charley’s, the Blue Note Café, Carolina Wings and the world famous Paris-based, Le Train Bleu.

Position Summary:

Manage all areas of the multi-unit operations within Milwaukee International Airport, including hiring, training and retaining an excellent staff, delivering outstanding hospitality, food cost, labor cost, P&L responsibility, teaching and learning, sanitation, safety and cleanliness, adherence to all company policies and procedures.

Job Description:Develop customer partnerships and grow the business within the airport. Communicate & train all aspects of company programs and standards to management and hourly teams. Utilize experience to effectively control financials, personnel management, facilities, marketing, food preparation and quality, and general business operations. Drive your team in the areas of new product introductions and promotional programs; help to guide implementation of these items and provide training to restaurant operators accordingly. Identify potential or existing operational problems and initiate, develop, and implement appropriate solutions and measure results. Communicate company policies with operators and internal team members through written and oral communication in a timely and effective manner. Ability to learn, transfer learning, train and hold managers and shift leaders accountable for knowing, demonstrating and effectively utilizing systems, tools, processes, and equipment which enable customer loyalty and increased profitability.

Required Skills & Knowledge:Qualified candidates must have 5-7 years of increasingly responsible restaurant/food service management experience (direct P&L responsibility for multi-unit operations) and/or franchise operations management; or an equivalent combination of education and experience. Three (3) or more years proficiency with MS Office Suite applications including MS Word, Excel, and PowerPoint. Must possess exceptional interpersonal skills and be able to interface effectively with all levels of management in the field and at the SSP corporate offices. Ability to effectively influence through knowledge, relationship management, and trust. Ability to conduct gap analysis between desired and current state of expressed goals, based on business planning, knowledge of basic business operations, employee satisfaction, consumer satisfaction, and marketing effectiveness. Excellent written and verbal communication, including delivering presentations at public meetings. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.