Food & Beverage Service Director

Position Description Summary

This department head position oversees all food & beverage service operations within the club, including the daily operation of a la carte dining and banquet services. S/he will manage the hiring, training, and development of all front of the house food service employee partners. This position will ensure that all mandated training programs are implemented as well as full compliance with corporate purchasing procedures.

S/he prepares an annual financial budget and achieves these goals throughout the year through proper forecasting, cost controls, labor management and revenue generating programs.

The Service Director is an advocate and ambassador of STAR Service and understanding the critical role that Membership and exceeding expectations plays in the success of the operation.

Essential Functions & Accountabilities

Proven track record of team management, organizational and coaching skills 

Solid understanding of a la carte and banquet revenue generation Knowledge of expense control as it relates to service payroll and the forecasting/budgeting of expenses Experience with purchasing and inventory systems Strong technical literacy including Microsoft Word and Excel, payroll management and point of sale systems Diplomatic team player able to foster relationships with Members, employee partners and guests. Strong leadership skills

Work Experience

Prefer a minimum of five (5) years of food & beverage experience, including two years experience in a supervisory position; Private dining and/or private Club experience preferred

Education
High school diploma required.   College degree preferred (Internal candidates should be Food & Beverage Service STAR certified)

 Certification / License
Food Handlers Certificate, STAR Service Certification, STAR Trainer Certification, TABC Certification preferred

Training Requirements
STAR certified within six months of hire.  Has a thorough understanding of all dining and beverage departments including ClubCorp Standards of Operation.  Is knowledgeable of all proper methods of food & beverage service, systems, controls and costs. Has knowledge of table etiquette and mannerisms.  Additionally, should have thorough working knowledge of all applicable health, sanitation and licensing ordinances.  Strong understanding of computer applications is important.

Attendance Requirements
Position requires hours to meet the demands of the position, including daytime, evening, weekends and holidays