Director of Information Technology

 POSITION TITLE:  Director of Information Technology FLSA Classification:    Exempt Position Description: Reporting to the CFO, the Director of Information Technology is a hands-on technical role that is responsible for planning, directing and coordinating the operations of all IT infrastructures, especially the company’s mission critical restaurant and datacenter operations. This leadership role is responsible to provide the overall leadership and direction to direct reports responsible for production, maintenance and support operations. Responsibilities will include implementing strategies to increase efficiency, maintain quality, and ensure continuous improvement, managing the day-to-day operational activities and assuring that proactive measures are taken to ensure near 100% uptime of all systems.  Essential Functions: Develops, enforces and oversees production change methodology. Oversee technology expense and capital budgets; evaluate needs, conduct cost and benefit analyses, determine technology priorities and return on IT investments. Lead periodic technology service portfolio analysis to generate technology service plans that ensure alignment with Kona Grill strategic plans. Foster and promote a service provider attitude in the work habits of staff, and achieve a high level of user satisfaction. Maintain quality service while seeking opportunities to improve productivity, drive down costs and improve platform scalability. Drive standardization and best practices for applications and infrastructure. Hire, evaluate, mentor, train, retain, discipline, and work to improve professional and support staff. Build the relationships of all partners, vendors and outsourced consultants. This includes their respective contracts and service agreements. Implement and monitor compliance including but not limited to SOX 404 and PCI. Formulate a technology vision and ensure that vision is carried out.Organizational Culture: We are here to serve Performance based Family oriented Work hard play hard Relationship driven – strive for partnerships Foster innovation Continuous improvement attitude Never say die attitude Passion Commitment Trust Accountability Respect IntegrityCompetencies: Education/Experience/Knowledge Minimum of 12 years experience gained through increasingly responsible management of IT networks, enterprise application and systems environments. Must be an outstanding problem solver and be able to look at issues from multiple perspectives and able to address solutions at both conceptual and detail levels. Strong knowledge of contracting, negotiating, organization development/change management, finance, strategic planning, action planning and supervision are required for successful performance. Experience in IT infrastructure. Expertise in setting vision and leading a large professional staff Ability to influence, inform and collaborate with Executive Management. Knowledge of leading best practice frameworks such as ITIL Intellectual Requirements Skilled at using analytics to draw conclusions from data Ability to drive change Ability to think “outside the boxâ€� Deal with issues and problems promptly Act as a catalyst in group situations Ability to listen actively and read people to gain better insight Understand situations and be able to react with minimum direction and appropriate sense of urgency Think strategically focusing on future-oriented plansInterpersonal Effective collaboration, relationship management and influence skills needed to build internal relationships with Business and IT customers. Excellent presentation and facilitation skills and a proven track record communicating at all levels within IT and the Business. Demonstrate initiative, exercise good judgment, and have the ability to achieve results through others. Able to be trusted by being straightforward and candid Deal promptly with any issue that surfaces Give positive, encouraging and informative feedback to others Invite people to approach you with informationMotivation Motivate others with one’s own vision and plans by including them in the vision through ownership Desire for continuous learning Ability to persist in the face of obstacles Attentive and responsive to customer needs Show passion and excitement in all facets of work Ability to translate experiences into lessons learned Must have an inner drive and motivation to perform at all levels