SHOPPING CONCIERGE - GARDEN STATE PLAZA

Shopping Concierge acts as the face of Westfield and becomes a critical player in the delivery of exceptional WOW service. WOW serves as the cornerstone of Westfield’s philosophy of consistently delivering a superior customer experience. Ultimately, actions are a catalyst for providing customers with “reasons to go to Westfield� and “reasons to stay.� Position is primarily based at the Shopping Concierge Center, but can include allareas of shopping center.Responsibilities:* Demonstrate a true passion for WOW customer service and proactively seeks ways to surprise and delight our shoppers, retailers and team members; strives to go above and beyond.* Become a model in participating in and delivering Westfield’s Standards forSuccess.* Serve as primary resource for customers seeking information, assistance or store recommendations; be a liaison between other departments in an effort to provide an exceptional experience.* Based at the Concierge Center, develop a thorough understanding of all key services and amenities and possess the ability to deliver service in anexceptional and timely manner. Branded services and amenities include, butare not limited to: Family Lounge, Westfield Playtown, American Express GiftCard, Complimentary Kiddie Kruzzers, Free Balloons, Signature Gift Boxes,Package Carry out, Gift Ideas, etc.* Establish and nurture strong relationships with center retailers. Develop andmaintain thorough knowledge of center store selection, locations,merchandising, price points, special sales and events. Have the ability toeffectively communicate this key information to customers.* Sell and provide service for the Westfield American Express Gift Cards.* Uphold the Westfield uniform standards as clearly outlined in the WestfieldUniform Style Guide.* Develop an understanding of Westfield’s stringent operational and marketing expectations and have the ability to proactively identify and seek resolution when something is not up to par.* Offer recommendations for new/additional services and amenities based oncustomer feedback.* Support Sr. Shopping Concierge and Marketing Director on the implementation of any marketing initiative, including seasonal programs, community outreach efforts, Brand Alliance activations and other events.* Actively participate in all aspects of the “Steps for Success� training program and all scheduled training programs.* Maintain professional order and cleanliness at the Concierge Center.* Uphold Customer Experience Program Standards (audits and mystery shops), and work to set an example for team members and other departments to emulate.* Build and maintain knowledge of community venues, establishments andevents in order to communicate the information to customers.* Communicate customer feedback and market trends of the shopping center to management.* If applicable, participate in roaming, or any strategic customer experience plan for development properties.* Conduct all administrative service functions of the Concierge Center. Operate all equipment including, but not limited to: Computer/printer Internet, Ultra POS, FAX, accessing email, and any clerical paperwork duties as assigned.* Other duties as assigned.Skills:a) Previous retail, customer service/concierge or sales experiencepreferred.b) Employee must be able to pleasantly accommodate/communicate to abroad range of clientele with varied needs.c) Must be able to work in a fast-paced environment, maintainingprofessionalism at all times.d) Excellent communication and organizational skillse) Must be able to collaborate and work within a team environmentf) Must be proactive, approachable and solution focused.g) Must be proficient on basic Microsoft Office platform.h) Must be flexible and able to work weekends, nights and holidays.Essential Functions:To perform this job successfully, an individual must be able to perform each essentialduty satisfactorily. The requirements listed below are representative of the physical skilland/or ability required. Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions.a) While performing the duties of this job, the employee is frequently required to sitand talk or hear.b) The employee is regularly required to stand and walk up to 8 hours a day.c) The employee must be able to communicate verbally in person and on thetelephone.d) The duties of the job include bending and stooping, up to 4 hours a day.e) The employee may be required to work outdoors up to 8 hours a day.f) The employee must be able to climb stairs.g) The employee is regularly required to use a computer and must possess the abilityto multi-task.h) Lifting and carrying up to 35 lbs for at least 15 minutes at a time.Customer Service JOB TITLE: SHOPPING CONCIERGE - GARDEN STATE PLAZA COMPANY: Westfield LLC LOCATION: PARAMUS, NJ 07652 JOB CATEGORY: Customer Support/Client Care JOB STATUS: Full Time, Employee EDUCATION LEVEL: High School or equivalent CONTACT INFORMATIONCOMPANY:Westfield LLCREFERENCE CODE:SP11831 View all jobs for Westfield Corporation