Client Services Coordinator/Agent Support Downtown Fort Worth

Nature & Scope of CSC: The Client Services Coordinator provides telephone and other administrative support to the Agents and Management of the Marcus & Millichap Office, reporting directly to the Operations Manager.Specific Responsibilities Greet and announce visitors in a courteous, professional manner. Answer telephone using switchboard in a courteous, efficient and professional manner, routing all calls proficiently through the computer management system. Learn Marcus & Millichap executives' names and office locations, and extend hospitality to executives upon office visits and phone calls. Respond courteously to agent requests. Supply appropriate information to callers, relaying messages. Gain and display knowledge of opening and closing phone and front desk procedures. Gain and display knowledge on a weekly basis of all regional office property listings and advertised properties ensuring calls are routed to correct agent. Track all advertising, differentiating between principal and broker calls.  Maintain a billing system for agent ad reimbursement as directed by Operations Manager (if applicable). Monitor check-in and check-out of Marcus & Millichap personnel and agents. Keep apprised of how agents would like to have calls handled in their absence; i.e. agent wants calls to go to voice mail not to agent cell phone and performing same. Send and receive information via electronic mail (email) as well as distribute any additional information through hard copies in Agent/Staff in-boxes. Maintain cleanliness and organization of the reception and conference room areas before and after each meeting, as well as at opening and closing of office. Work with Brokerage Staff to keep all office areas neat, clean and organized. Maintain a conference room schedule, reserving rooms for client meetings and various presentations. Keep monthly inventory on all office and coffee supplies and place necessary supply orders on a regular basis. Handle any errors in shipments and deliveries, working with the Operations Manager to find best solutions. Process daily mail and faxes (incoming & outgoing) and possible agent mass mailings in a confidential manner. Keep fax machines, printers and copiers supplied with paper and toner. Assist Brokerage Administrator and Operations Manager with agent listing data entry using iMpact and MNet, eventually becoming cross-trained if a Brokerage Admin position becomes available. Create folders and labels for listings files, deal files and agent inbox files. Distribution of required reports as requested by the Regional Manager and/or Operations Manager. Update office roster(s), verifying new agent or staff information with Operations Manager. Update the Marcus & Millichap Lobby Book with new inserts from the Communications Dept. Perform other duties as assigned by Operations Manager or Regional Manager. Required Knowledge and/or Experience Knowledge of Windows XP environment At least a beginner's proficiency in Office XP Suite Strong organizational skills and attention to detail. Self motivated - performs with little direction. Desire to learn and move up. Desire to bring out the best from a variety of personalities Professional front office appearance and dress 1-3 years of Receptionist experience High School Education _____________________________________Nature & Scope of AST The Agent Support Trainer provides training to new Agents, Sales Assistants, Agent Assistants, Staff and management of the office.  The Agent Support Trainer functions as a Brokerage Administrator, dividing time between training and brokerage responsibilities and reports directly to the Operations Manager. Specific Responsibilities Â· Learn all software and company procedures that pertain specifically to Agents and Assistants and conduct training on applications within the office, including but not limited to:· Fully trained in Brokerage Administrator (B.A.) position – will function as a B.A. when training schedule allows.  Fully cross-trained in CSC/OM duties according to B.A. job description.· Assist Agents directly when training schedule allows Inter-personal Skills It is critical that the individual in this position takes the initiative in developing training presentations and training materials.  Candidate must have excellent writing and teaching skills or a strong desire to acquire these skills, and the ability to teach one-on-one or on a group basis. Candidate must have the ability to communicate well – to explain the company’s marketing policies and research products to the office personnel.  Must establish close relationships with management, executives and dept. personnel. Required Knowledge and/or Experience· Strong knowledge of MS Office XP· Strong editing skills, i.e., spelling, grammar, punctuation· Type 60+ WPM· 1-3 years administrative experience· Minimum High School Graduate prefer some college coursework RESUMES WITHOUT SALARY HISTORY INCLUDED WILL NOT BE CONSIDERED!!  Company:   Marcus & Millichap Location:   Fort Worth, TX 76102 Status:   Full Time, Employee Job Category:   Administrative/Clerical Relevant Work Experience:   1+ to 2 Years Career Level:   Experienced (Non-Manager) Education Level:   Some College Coursework Completed Salary/Wage:   24,000.00 - 28,000.00 USD /yearSalary in the mid to upper $20's plus benefits Company:   Marcus & Millichap Address:   500 Throckmorton StreetSuite 325Fort Worth,TX 76102 Fax:   682-478-1210 Email:   Apply by Email Reference Code:   Fort Worth Agency Assistant/ Marketing Coordinator