Associate Relocation Counselor

Associate Relocation Counselor

SCOPE:

Responsible for program, administrative, and clerical support for relocation counselors.  Works closely with relocation counselors to understand client programs to facilitate smooth service deliver to transferee and client.

QUALIFICATIONS:

·  Strong administrative and organizational skills.

·  Mortgage, real estate, or settlement experience preferred.

·  Strong computer, database, and Microsoft Office experience.

·  2+ years of college or strong academic history.

DUTIES AND RESPONSIBILITIES:

·  Places referrals for marketing assistance, home find service, rental assistance, temporary quarters, etc.

·  May be asked to communicate vendor and service information to transferee.

·  Follows up on place referrals to include information on appointment dates, ERC forms, listing information, marketing activity, home finding activity, referral fees, etc.

·  Places orders for appraisals, inspections title, BMA’s, household goods, etc.

·  Follows up on placed orders to include information on appointment dates, due dates on various reports, pack/load/delivery dates and invoices for services.

·  Updates database system, fills in appropriate screens and fields to assure system information is current and accurate.

·  Monitors data integrity by regularly running reports and identifying errors, obtaining correct information and updating files.

·  Does HHG pack/load/delivery day phone calls to transferee.  Updates system and notes.

·  Processes resale contacts, transferee offers and support paperwork for relocation counselor(s).

·  Re-rates HHG estimates for relocation counselor(s).

·  Maintains files keeping paperwork in proper order.

·  Works closely with relocation counselor(s) to understand client(s) program to facilitate smooth service deliver to transferee and clients.

·  May serve rental or household goods-only level files.

·  Works with accounting team in processing invoices and payments.

·  Helps to facilitate processing of expense reports and expense administration reports.

·  Helps to maintain vendor information in database and track vendor performance.

·  Prepares reports and documents from database, Excel and Word as requested.

·  Provides telephone overage for relocation counselor(s)

·  Provides coverage for administrative assistants.