Account Manager / Customer Service

RELATED INDUSTRY EXPERIENCE REQUIRED.
MICROPRINT, Waltham, MA
The printing industry is challenging, and we are perfectly positioned as ahigh end, ultra responsive digital printing company which is thriving.Our staff is our competitive advantage.
Our growing, dynamic, busy, company is seeking an Account Manager.Successful candidate will be charismatic, experienced and willing to learn.Attention to detail is mandatory. The pace is extremely fast and one must beable to thrive under pressure. Should be very adept at email, web and ftp.Experience with PrintSmith business software a plus.Visit us on the web: www.mprint.com
Our services include:•On-Demand Digital Printing•Variable Data Printing/Personalized Direct Mail•Short Run 4/C Offset Printing•In-house Mailing Services•Large Format Printing•Customized eCommerce Storefronts
Responsibilities include:•Manage Client Accounts•Create detailed work orders from files pulled from ftp, web and email.•Assist clients via telephone and in person.•Act as liason between clients and production staff.•Ensure client satisfaction at all costs•Estimate jobs per client specifications

Benefits include:100% employer paid $50K Life Insurance100% employer paid long term disability70% employer paid medical through Harvard Pilgrim HMO70% employer paid dental through Delta Dental401k plan: 25% employer match of first 7% of employee contribution
Vacation:10 days after 1 year15 days from year 6-1120 days from year 12+
Personal Days:3 personal days
10 holidays per year
*minutes from route 128 in Waltham
NO PHONES CALLS. RELATED INDUSTRY EXPERIENCE REQUIRED.