26756BR : Copy/Print Implementation Specialist - Englewood, NJ

RESPONSIBILITIESThe Copy/Print Implementation Specialist will play a key role in driving Contract customer satisfaction of copy and print related program set-ups. Coordinates and expedites the execution of print or digital program implementations from customer quote acceptance through set-up on web ordering platform. Coordinates with key partners in sales, operations, Ecommerce and with vendors to make sure required program information is gathered and communicated, resulting in customer implementations that are accurate and timely. Supports administration of the customer print web ordering platform. Primary contact for implementation specific questions and problem resolution. Maintains solid procedures throughout the process and provides post-implementation support. Coordinates and expedites the implementation of digital copy and print related programs. •Coordinates print or digital copy program implementations from customer quote acceptance through set-up on web ordering platform. •Provides effective communication to the customer, sales, operations and vendor teams regarding the status of implementations, including project plans and documentation. •Verifies that all of the required information for the implementation is available and accurate, including pricing, specifications, artwork, customer requirements, etc. •Follows-up with the customer and/or sales team to collect missing information. •Partners with Buyers and in-house facilities to confirm elements of customer program and address questions and concerns. •Orchestrates proof acceptance between vendor/in-house facilities and customer, ensuring they pass QA. •Adapts to program set-up changes as dictated by the customer, sales or operations team. •Delivers program implementation status updates to sales organization, Implementation Manager and cross functional operations team. •Raises concerns when implementation plan is at risk and identifies options to get it back on track. •Handles multiple implementations at a given time, maintaining visibility to due dates. •Acts as primary contact for questions and problem resolution. •Maintains effective follow-through, inline with standard operating procedures, throughout the process. •Identifies opportunities for process improvements, assisting in development of effective strategies to implement them. •Participates in the creation of customer facing program documentation. •Shares vendor performance concerns with management for follow-up.Supports administration of customer web ordering platform. •Incorporates customer specific artwork/templates onto the web ordering platform, validating accuracy. •Administers the print web ordering platform including registration of customers and their associates, establishment of business rules and updating of documents. •Validates that document specifications and requirements are approved by the print vendor and/or operations team for feasibility. •Demonstrates print ordering platform to sales team and provides customer overviews as requested. •Provides assistance to customers, sales and facilities with web ordering platform related issues. •Occasional (approximately quarterly) weekend testing for software releases is required. QUALIFICATIONS1. 2-3 years relevant print/digital copy experience (customer service, sales, project management), preferably with commercial customers.2. Strong computer and web skills with an ability to learn new systems and tools quickly.3. Highly organized and detail oriented.4. Solid interpersonal, verbal and written communication skills.5. Flexible team player with ability to handle multiple tasks simultaneously, functioning in a fast-paced environment under regular time pressures.6. Capable of working efficiently in team and independent situations.7. Ability to consistently communicate effectively with customers, vendors and associates.8. Understanding of industry equipment, software and web solutions and how they work together.