Branch Manager

Our client was founded in 1979 in Omaha, Nebraska.  Their corporate office is located in Memphis, Tennessee. They are the largest home cleaning franchise network in the world and their franchises are independently owned and operated.Our client has more than 600 locations throughout the United States and Canada.  Their network employs more than 8,000 home cleaning professionals worldwide. They clean more than 300,000 homes, apartments and condos in North America every month.

Our client is looking for a Branch Manager for their Santa Rosa location. 

They will be responsible for the following;

• Conduct sales presentations to potential customers.
• Evaluate quality of service provided to customers and develop procedures to minimize customer complaints.
• Maintain positive customer and employee relations.
• Maintain all customer and employee files.
• Develop plans for the efficient use of materials, equipment and employees.
• Maintain a clean and fresh office appearance.
• Stock and maintain all necessary equipment, products and supplies.
• Responsible for control of all budget line items and investigating all avenues to exceed and improve division’s bottom line.
• Monitor and control all accounts receivable.
• Evaluate performance, make salary recommendations, and administer disciplinary actions consistent with company policy.
• Ensure recruiting, interviewing and staffing of personnel are conducted to efficiently staff the service, sales and administrative functions of the branch location.
• Provide on-the-job training to all new employees and maintain an ongoing program to develop and promote employees.
• Conduct regular staff meetings.
• Ensure employee productivity by planning and organizing the daily customer schedule.
• Maintain the highest level of quality by coordinating a consistent quality control program.Candidate must have 3+ years of management experience. Must be bilingual (Spanish) Must have experience managing hourly employees