Warehouse Assistant-Hesperia/ DIRECTV Home Services

Summary:  Take all necessary steps to track work orders and technicians in the field utilizing a customized database in order to meet company and client goals.  To ensure that customer, supervisor and technician questions are answered on a timely and professional basis.

 

Essential Duties and Responsibilities:  include the following.  Other duties may be assigned. 

 Input and maintain an accurate computerized customer and work order database.Close out 100% work orders daily.Dispatch team goal of _____% on completion of job orders.Make sure technicians are following dispatch procedures and document those who are not to report to management.Handle customer questions, complaints and inquiries in an expeditious and professional manner.  Document appropriately.Contact customers to reschedule installs and notify technician.Notify technicians of any cancellations prior to the scheduled arrival time.Answer phone and two-way radio promptly and professionally.General office duties as assigned – i.e., faxing, copying, filing etc.Follow all dispatch policies and procedures.Record working hours accurately.  A _______ lunch is mandatory.  Any exception must be communicated to the Supervisor for approval.Adhere to dress code policy – located in employee handbook.Carry out the company’s Core Values every day:

 

Education and Requirements:High school graduate or equivalent2+ years general office experience required1+ years data entry and dispatch preferred1+ years customer service experience requiredAbility to communicate effectively with a non-confrontational, courteous and

professional manner.Basic math and reading ability (10th grade level)Must be able to multi-task work under deadlinesNegative pre-employment drug testCriminal and MVR backgrounds meet company hiring criteria 

Additional Requirements:

This position outlines the basic tasks and requirements for the position noted.  It is not a comprehensive listing of all job duties of the associates.

 

Prepared:

Management reserves the right to change the duties and responsibilities set forth herein at any time.