USA jobs: AT&T Fraud Analyst

AT&T has built a strong reputation for a commitment to customer service for a good reason - people just like you! Join us at an AT&T Call Center and work directly with our customers to answer questions, resolve issues and upgrade services. Help our customers to get the most from our technology while you get the most from your career.

Every day, you'll put your strong people and communication skills to good use, and in return, you'll get all the benefits, training and opportunities that you expect from an industry leader. If you have strong phone skills or sales experience, consider an opportunity with an AT&T Call Center.

GENERAL DUTIES
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:


Investigates fraud alerts using a personal computer (PC) and other computer systems.
Receives calls from customers and other departments regarding fraud activity.
Updates various databases in connection with investigation of fraudulent alerts.
Makes decisions regarding fraud disconnects, fraud credits, and coordinates with Credit & Collections on accounts with fraudulent activity.
Interfaces with law enforcement agencies and other legal entities to fulfill subpoenas and court orders.
Provides 24 hour on call support for law enforcement in emergency situations.
Assists internal security in investigating suspect fraudulent activity.
Works independently with little supervision.
Performs other clerical functions. ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:

Sorts and/or files documents. May create filing systems or use electronic systems.
Coordinates with other Carriers on shared fraud information.
Gather and compile data for reports or documents as requested. Distribute information and enters data into computer or company operating system.
Performs credit investigations
May be required to wear a headset.
Uses various computer systems and databases. PHYSICAL REQUIREMENTS

No physical requirements.


Qualifications
Job Qualifications

Knowledge of and use of Personal Computers required.
Typing Skills Test (may be required). We do not currently require.
Keyboarding Skills Test (may be required).
Word Skills Test (may be required).
Excel Skills Test (may be required).
Oral Proficiency Interview (OPI).
Bilingual ability may be required.

Except where candidate has satisfactory past job experience, minimum qualifying scores must be met on:

CC Aims (CC Aims - Furst Person)
Auto Screen Plus (Auto Screen Plus - Furst Person)
CC Audition (CC Audition - Furst Person)
CSR TSI (Customer Service Rep Targeted Selection Interview)
SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or holiday tours. Occasional overtime may be required.

TRAINING

• On-the-job training.• On-line training.


Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.


AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


Requisition Number: 1132704


To APPLY go to:

https://att.taleo.net/careersection/10161/jobdetail.ftl?lang=en&job=1132704