Travel Trainer

Position Overview:

The Travel Trainer position will assume responsibility for the effective and consistent delivery of new hire training programs, as well as skills development/ enhancement training for tenured staff.  The successful candidate will have travel-specific training experience and will be proficient in Sabre systems.

 

Responsibilities: Facilitate all new hire, refresher, and client specific training programs.Prepare and manage all training logistics within the learning environment (examples include: confirm room books, supplies, system and people set up, etc.).Deliver initial expectation setting discussions with trainees. Evaluate and coach individual as well as class performance via feedback and preparation/delivery of action plans.Document and communicate trainee performance concerns with individual trainees as well as department’s Learning Manager.Determine the most effective manner to develop and/or enhance knowledge, skills, and abilities related to any performance concerns.Measure and track personal and class success and productivity impacts.Build partnerships with Service Delivery and Quality Assurance teams to continually improve the transition process for new hires.Use and review training effectiveness tools as well as learning methods that could enhance the experience for all learners.Collaborate with internal partners to ensure all curriculum updates are accurate and on time as per process.As requested assist with design enhancements and ensures new hire training materials and personal knowledge remains up to date.



Leadership Competencies:Modeling Circles’ ValuesUnwavering Focus on the CustomerSuperior CommunicationEffective Strategic Thinking and Planning and Superior Analytical skillsInnovation and CreativityBuilding Great TeamsEffective Problem Solving and Decision MakingTreating Others with RespectDeveloping and Maintaining Successful RelationshipsGenerating Influence and CredibilityManaging Self-DevelopmentAchieving Excellent Results



Departmental Competencies:Exceptional people leadership and development Ability to quickly learn a variety of training delivery teaching techniques and adult learning methods  Excellent facilitation skills, as well as written and verbal communication skills



Education/Certification Required:  A Bachelor’s degree, 1+ years of experience in a customer service or training environmentProficiency in Sabre, PowerPoint, Excel & WordAbility to implement and manage priorities in ever-changing environment



Who We Are:
While few consumers know our name, many industries recognize our value.  That’s because we’re a remarkable source of services that connect our members to the world.  Circles is a loyalty and experiential marketing company that is unique in the marketplace. We wow our clients by being smart strategic partners. And we thrill our customers by fulfilling wishes and delivering the impossible through our virtual concierge service; this service includes high-end dining reservations, tickets and travel plans. We accomplish this through our vast network of connections and world-class technology in our call centers.

Circles is a rapidly growing company where change is both expected and welcome. Our employees thrive in our fast-paced environment and meet challenges with vigor and a positive attitude. We offer our employees an extensive benefits package including health, dental and vision insurance, 401k, and a sabbatical leave program.  Other unique perks include our employee anniversary and on-site massage programs.  Circles, a wholly owned subsidiary of Sodexo, is located on A Street in South Boston - an 8-minute walk from South Station.

 

***All interested candidates should apply online at http://www.circles.com/