Tier One Tech Customer Care Assistant 9-29-08 CPU

Job Description:Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 63,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. We are hiring60 Technical Customer Support Representatives (CSR) for our Tualatin, OR location. If you meet the requirements and want to work for a world-class company with a great marketplace reputation, apply today. We look forward to meeting you! Customer Support Representatives will provide assistance with device set up, basic trouble shooting (Tier 1) and answer customers’ commonly asked questions about Apple'smost desired and revolutionary computers and laptops.The CSR’s primary responsibility is ensuring customer satisfaction is always met. Other responsibilities include:· demonstrating empathy while assisting with set up, trouble shooting and usage concerns for the most desired, revolutionary cell phone on the market today;· escalating issues appropriately and effectively communicate among team members;· writing comprehensible customer information to share with team so similar inquires are answered best;· providing opinion on draft manuals and pre-released products to identify possible usage issues; and · recognizing methods appropriate to avoid recurring customer concerns.Qualified candidates will possess:· A high school diploma/GED; college experience preferred · Previous exposure to a customer service environment· Impressive computer expertise and technically savvy · Excellent communication and writing skills· Flexible personality for a fast-paced work environmentACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.Minimum Education Required: High SchoolYears of Experience Required: At Least 1 YearExpected Travel Time: None Company: ACS inc Location: Portland, OR 97201 Job Status/Type: Full Time, Employee Job Category: IT/Software Development Industry: Other/Not Classified Occupations: IT Project Management Career Level: Experienced (Non-Manager) Company: ACS inc Reference Code: 17055