Tier I Help Desk Support needed in Colorado Springs!

Tier I Help Desk Support needed in Colorado Springs!

Do you possess excellent interpersonal and technical skills?  Are you a team player that excels in a challenging and rewarding environment?  Would you thrive working in a team environment while making a contribution to our troops? 

Our client has built an organization of information technology excellence, with a strong commitment to customers, and pride in being a primary force in supporting Fort Carson's Warfighters.  Our optimum candidate is someone who demonstrates pride, initiative, commitment to vision and mission, personal integrity and professionalism.  You will be rewarded with a work culture that promotes trust, diversity, personal and professional growth, mutual respect and open communication.

As a help desk specialist you will utilize your training to provide Tier I technical customer support for D.O.I.M.  IT environments to include LANs and WANs and remote access tolls.  Problems encountered and the resolution of these problems shall be documented in the trouble call Remedy database for historical tracking and reference.  Successful candidates must have the ability to:

- Respond to customer trouble requests and problem calls received by telephone, electronic mail, or generated from automated software Remedy.
- Respond to other customer questions that may arise via electronic mail and other remote means.
- Resolve customer issues using automated remote control software where necessary.

Required Software Knowledge:
Microsoft (2000, XP, and 2003)
Microsoft Office Suite (2003/2007)
Remedy
Microsoft SharePoint
Microsoft Active Directory

Required Hardware Knowledge:
Support of printers, scanners, and other peripherals
Multi-vendor PCs and Monitors

Selected candidates must possess a current active Secret clearance and A+ certification.  This is a long term contract opportunity with a competitive salary and comprehensive benefits package.

To apply, email your resume to careers@etipros.com and please reference JO# 5123 in the subject line.

ETI Professionals provides technical support services and project support personnel to our Government and industry partners. Our highly skilled experts support and supplement the mission, expertise, and skill sets of our clients. Utilizing our customer-intimate approach, we partner with our clients to provide strategic solutions that maximize the use of human and financial resources to ensure that mission-critical projects are completed on time and within budget.

Our website can be found at www.etiprofessionals.com, where you will learn more about our company as well as an updated list of positions available nationwide.

ETI is proud to be an Equal Opportunity and Affirmative Action employer.