Technology Section Supervisor

GTECH is a leading gaming technology and services company, providing innovative technology, creative content, and superior service delivery. GTECH is a wholly-owned subsidiary of Lottomatica, S.p.A. Lottomatica is one of the world's largest commercial lottery operators and a market leader in the Italian gaming industry. GTECH and Lottomatica together create a fully integrated lottery operator and gaming technology solutions provider a combined company with worldwide scale, considerable financial strength, and industry-leading customer solutions. Lottomatica is majority owned by De Agostini, which belongs to a century-old publishing, media, and financial services group. Lottomatica is publicly traded on the Italian Stock Exchange (LTO), and in 2007, had approximately €1.7 billion in revenues and 5,900 employees in over 45 countries when combined with GTECH.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~OVERALL OBJECTIVE AND PURPOSEResponsible for assisting in the management of the day-to-day operation of the Control Room and its interactions with the lottery and vendors to ensure continuous system up-time and the highest level of operational efficiency.PRINCIPLE DUTIES AND RESPONSIBILITIES Ensures control room operates in a continuous and trouble free manner. Troubleshoots problems through shift leads and Computer Operators Coordinates and schedules Computer Operators, directs work, and evaluates operational performance Maintains inventory and orders supplies when necessary Ensures performance plans, memos, and reports are distributed, understood, utilized and made available to all Computer Operators Assists in revising or establishing new systems to improve productivity and computer efficiency. Develops procedures and control mechanisms to improve operations and reduce operational errors. Interfaces daily with customers and vendors Monitors quality assurance and security of data Ensures daily production of systems to include software and hardware changes and serving as client liaison. Ability to define and perform verification that the test process has been performed correctly, analyze results and recommend test process improvements. Monitors, tracks and manages the configuration, accessing delivery process of software coding for the lottery--including games, parameters, odds and claims. Verifies and analyzes the accuracy and quality of the hardware and software products through maintenance, attention to detail and work environment. Provides recommendations to manager for systems needs and all external and internal factors related to the control room. Performs additional duties and responsibilities as assigned.SCOPE Complexity: Functions Responsible for or InfluencedControl Room and Site Security, New Software Quality Assurance Diversity: Locations Responsible for or Influenced Main site and any backup site Typical Job Problems and DifficultiesSystem/Software anomalies and failures, managing customer expectation, managing customer satisfaction. Financial AccountabilityAssists manager in organizing, anticipating and monitoring budgetary needs for the department.MANAGEMENT Job Reports to (direct)Technology Section Manager Authority for Staff ManagedComputer Operators (All Levels) Indirect Reports (influenced)Technical support personnel (i.e., Software, Quality Assurance, System Engineers). Level of Complexity for managing/organizing staffHigh level of complexity in managing a 24-hour operation in a highly complex technical environment.GENERAL Extent decisions governed by procedures or referred upConsults and collaborates with Technology Section Manager on all significant site operations and personnel matters. Standard requirements for research and analysisResearch and verification for contractual obligations Opportunity and consequence of typical errors (supervision) Contractual obligations not met may cause liquidated damages resulting in reprimand or corrective action. Frequency and complexity of internal business contactsMust be able to effectively communicate state of operations to all levels of customer and organization management. Frequency and complexity of external business contacts80% - Site Station; 15% - Operating Equipment; 5% - TravelRequirements: EDUCATION Minimum education Bachelors Degree or equivalent Years Experience2-4 years Essential special training requirementsBasic understanding of lottery operations including systems, sales, retailer network management, POS (including wagers, validations, messages), game features, procurement and administration. General lottery operations including sales, security, back-up and internal control systems, retailer networks, prize payouts and ticket distribution. Technical knowledge operating systems utilities used to diagnose and identify hardware and software problems and failures. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Our progressive benefits package includes: domestic partner medical and dental benefits, vision, life insurance, 401(k), tuition reimbursement and an employee assistance program.GTECH is an equal opportunity employer. M/F/D/V Applicants seeking positions based in the United States must provide appropriate documentation establishing that they are authorized to work in the United States. Federal law requires all employers to verify the identity and employment eligibility for all new employees. In certain states, employers may be required to confirm work authorization using E-Verify; a service of the DHS and SSA. Positions that are based outside of the United States may have different immigration requirements; applicants interested in these positions should consult with GTECH's Human Resources Department about the process for obtaining the necessary immigration credentials.



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