Technical Writer / Editor

Customer Service Call Center Representative (Part-Time)



ERG Transit Systems, a world leader in smart card integration, is seeking a Customer Service Representative to work approx. 20 -24 hours a week. Join our team and provide professional, knowledgeable and courteous support to our customers.

In this position, you will be responsible for:



 Answering phone calls from customers, public transit operators, and merchantsProcessing all fax, email and U.S. mail communicationsTaking orders over the phone for card add-value, devices and literature requestsProviding resolution for customer issues in keeping with proceduresEntering all forms of customer, transit operator and third party distributor contacts in database


Required Experience:



Essential:
1-2 years of call center experienceAble to type 45 WPMComfortable with computer usePrompt and reliable attendanceAble to work holidays, nights & weekends is a must


Desired:
MS Office professional experienceSense of humorFast learner


How to apply:

Resume's will be accepted in the following format:

- Word document or .PDF as an attachment
- subject line 'CSR Concord'

send to: http://www.RecruitUSA@erggroup.com./


About our Company:

The ERG Group is a world leader in the development and supply of integrated fare management and software systems for the transit industry, and for its smart card systems and services. The Group has installed systems in major cities throughout the world including Hong Kong, Melbourne, Rome, San Francisco and Singapore with installations in progress in Gothenburg, Seattle, Stockholm, Sydney, Washington DC and now in Boston. ERG is an Australian-based company, listed on the Australian Stock Exchange and employs 900 people in 11 countries.www.erggroup.com