Technical Support Specialist - Temecula, CA

PlantCML’s Technical Support Specialists (technical support help desk) are primarily responsible for: * Providing technical representatives with telephone/remote assistance concerning the operation, installation, maintenance and service of PlantCML products. * Assisting with the troubleshooting of complex technical issues with field/repair technicians * Keeping the field/repair technicians up-to-date with hardware and software revisions. * Work with PlantCML’s distribution channels to replace defective hardware and/or perform service related efforts. * Evaluate failures by contacting customers and gathering information, recording all incoming calls and updating the technical support database. * A TSS may occasionally travel to a customer site to install, trouble shoot or repair PlantCML products or for start-up, cut-over and check-out activities on newly installed systems.  This position is scheduled for different shifts between the hours 6:00 a.m. to 5:00 p.m.  Additionally there is a requirement for moderate rotating after hours emergency services (on-call), carrying a pager to be available on a 24-hour basis.  Candidate must be able to work the required hours for the position. The ideal candidate will have experience with direct customer contact, including technical support experience and the following capabilities: * Read schematics and wiring diagrams. * Define problems, collect data and draw valid conclusions from a variety of concrete variables. * Perform troubleshooting at the system and network level. Additionally, the ideal candidate will have one or more of the following certifications and expertise in the following areas:  * MCP * MCSA (will be a requirement after six months of employment) * MCSE * CCNA * Expertise in Microsoft operating systems and networks. Candidates with experience in telephony and telecommunications standards and regulations, and knowledge of 911 systems, networks and peripheral equipment, will be given first consideration.   Candidates who do not possess an  AS degree in Electronic Technology, Computer Science, Electrical Engineering or related field, Microsoft certifications or equivalent combination of education and experience and  the above-referenced capabilities will not be considered.  Qualified candidates must apply directly to our web site at www.plantcml.com / Careers / Technical Support Specialist – Temecula, CA. No relocation assistance is available for this position. Any offer of employment is contingent upon the satisfactory completion of an alcohol, drug, and controlled substance screening; passing a criminal and civil background investigation and reference checks. PlantCML is a great place to work and offers its employees a robust portfolio of benefits and is market competitive in its wage and salary practices. PlantCML is ISO-9000 certified and is an Equal Opportunity and Affirmative Action Employer. Job Title: Technical Support Specialist - Temecula, CA Company: PlantCML Location: Temecula, CA 92590 Salary/Wage: 20.50 - 23.00 USD /hourOvertime Status: Full Time, Employee Job Category: Customer Support/Client Care Relevant Work Experience: 2+ to 5 Years Company: PlantCML Reference Code: MTSS042508