Technical Support Representative I

Job Location : Alvin, TX 77511 Responsibilities : SUMMARY Answers inbound technical and customer service calls relating to entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests.Test. ESSENTIAL DUTIES AND RESPONSIBILITIES   Provide quality technical support service through one-call resolution to establish a long-term customer relation Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations Assist Technical Operations to determine call types, failure trending, and diagnostic improvements to provide a higher level of technical support Assist customers with their billing and payments needs Sell multiple entertainment products and services as well as hardware systems and accessories Accepting payments via credit card Other duties as required; this list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); six months customer service experience and/or training preferred SKILLS Ability to read and interpret documents such as safety rules, operating/maintenance/procedure instructions.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization. Able to type 20 words per minute and be proficient with Windows 95 or higher. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. POSITION INFORMATION Job Status/Type: Full Time, Employee Job Category: Customer Support/Client Care Education Level: High School or equivalent