Technical Operations Manager - Tuscaloosa, Alabama

Comcast Cable has an opening for a Manager, Technical Operations for Central Alabama system (Tuscaloosa & Gadsden), a 58k subscriber area. Based in Tuscaloosa, this position requires regular travel between the two systems served. The successful candidate will demonstrate the ability to lead with a focus on excellence in leading people to achieve the desired business results.

Work in collaboration with General Manager; Manager, Business Operations; Manager, Human Resources; and Manager, Marketing to develop and implement strategies for a 58k subscriber area to achieve the desired business goals while maintaining & developing a skilled, highly motivated, informed, educated and diverse workforce.
Analyze operations and performance to assure operational efficiencies. Meet or exceed all performance metrics i.e. productivity, quality, OT, system performance, maintenance and all technical expectations, etc.
Assist with strategy, development, and implementation of best practices to improve performance metrics for Technical Operations employees.
Build an environment of highly motivated employees in order to exceed established sales and service goals.
Participate in developing and managing budgeted resources and assets.
Ensure compliance with federal, state, and local performance requirements including proofs, signal leakage, reliability reports, NCTA, FCC regulations and Comcast minimum operating specifications.
Manage, coach, and develop Technical Operations employees. Focus upon employee skill development and career growth. Proactively support and encourage participation in the Comm Tech Training initiatives so that system and staff are able to respond to the demands of new technology deployment.
Work with other departments as necessary to maintain an in-depth technical knowledge of new technology being deployed.
Maintain open communication channels with cross-functional teams to ensure a high level of customer satisfaction.
Accountable for the proper stock and management of all equipment and converter control management.
Coordinate department responses to customer or department issues.
Lead, manage, coach, and develop technical operations supervisory staff.
Punctual, regular, and consistent attendance.


Required Skills:
Bachelors degree in business, engineering or technical field and/or equivalent combination of relevant experience and education.
At least 5 years relevant management experience in a cable and/or other technology industry
Demonstrated facilitative leadership abilities working in a fast paced, changing environment while maintaining a high level of employee satisfaction
Strong sense of urgency in support of providing best in class customer care
Proven ability to provide critical and detailed analysis/reporting on operational data/trends
Excellent analytical, problem solving and troubleshooting skills
Demonstrated experience in budgeting
Excellent communication skills (written and verbal)
Individual must be highly collaborative and demonstrate strong interpersonal and team building skills
Demonstrates strong problem solving skills