Support Analyst-CS (customer service)

visit us at usa.siemens.com    |     learn more about us    |     view siemens speaks video    |     send this job to a friend We're Siemens, a global innovation company helping the needs of businesses, communities and employees right here in the US. From improving security at airports, to helping healthcare professionals make more accurate diagnoses of the heart, to reducing delivery time for forwarded mail and beyond, we're achieving the unexpected all because of our employees. Which is why we offer a work culture where ideas are free to fly, diversity programs that capture the strengths of thought rather than ethnicity, and mentoring and training programs that can take careers to new heights. And that's pretty inspiring. Because when you and 70,000 diverse minds innovate together, you can change the world. Imagine that. automation & control • building technologies • energy & power • financial services • hearing solutions industrial solutions • information & communication • lighting • medical solutions • transportation • water technologies Siemens is an equal opportunity employer encouraging diversity in the workplace. Support Analyst-CS (customer service) Job Description:At Siemens IT Solutions & Services, Inc. (http://www.it-solutions.usa.siemens.com), Support Analyst-CS demonstrates an ability to interface and consult with all levels of Management and interface with Customer contacts, as a Strategic Business Partner. Each has a proven history of generating outstanding business results. Your proven ability as a high performer in either the IT Consulting or Outsourcing Industry, will equip you to provide a sought-after level of interaction as a Business Partner to your customer base. - - - - - - - - - - - - - - - - - - - - - - - - - If you are interested and have questions about this opportunity, please contact me (elray.butler@siemens.com). These positions are active and urgent, therefore you can expect immediate consideration, and we will hire as soon as possible...no waiting, unless you need additional time on your end (ie. 2-week notice from current job, etc.) Thanks, and I'll look forward to helping you. -Elray Butler Siemens IT Solutions & Services, Inc. Position Description; The position is responsible for:-monitoring and replying to genuine advantage forums-handling customers in a 1-1 environment when necessary via telephone and email using our crm tool-identify trending of issues and coordinate with the right teams to resolve those issue-reviewing cases for genuine advantage-monitoring internal e-mail communication to identify content that needs to be distributed to Genuine Advantage support personnel-develop new training/content as it becomes necessary-maintain/upgrade existing training and content as it becomes necessary-co-ordinate with the GA BG to resolve issues, gather info about future releases, new issues etc.. ...If you meet the above skill set/experience requirements and are interested in working with a world-class technology company, Apply Today! Along with the prospect to grow your career with a financially stable, International industry leader, you will also have the unique opportunity to say to your customers, "We're SIEMENS, We Can Do That!"Minimum Education Required: High SchoolYears of Experience Required: At Least 1 YearExpected Travel Time: None