Sharepoint Support Specialist

visit us at usa.siemens.com    |     learn more about us    |     view siemens speaks video    |     send this job to a friend We're Siemens, a global innovation company helping the needs of businesses, communities and employees right here in the US. From improving security at airports, to helping healthcare professionals make more accurate diagnoses of the heart, to reducing delivery time for forwarded mail and beyond, we're achieving the unexpected all because of our employees. Which is why we offer a work culture where ideas are free to fly, diversity programs that capture the strengths of thought rather than ethnicity, and mentoring and training programs that can take careers to new heights. And that's pretty inspiring. Because when you and 70,000 diverse minds innovate together, you can change the world. Imagine that. automation & control • building technologies • energy & power • financial services • hearing solutions industrial solutions • information & communication • lighting • medical solutions • transportation • water technologies Siemens is an equal opportunity employer encouraging diversity in the workplace. Sharepoint Support Specialist Job Description:At Siemens IT Solutions & Services, Inc. (http://www.it-solutions.usa.siemens.com), Support Analyst- Sharepoint Support Specialist demonstrates an ability to interface and consult with all levels of Management and interface with Customer contacts, as a Strategic Business Partner. Each has a proven history of generating outstanding business results. Your proven ability as a high performer in either the IT Consulting or Outsourcing Industry, will equip you to provide a sought-after level of interaction as a Business Partner to your customer base. - - - - - - - - - - - - - - - - - - - - - - - - - If you are interested and have questions about this opportunity, please contact me (elray.butler@siemens.com). This position is active and urgent, therefore you can expect immediate consideration, and we will hire as soon as possible...no waiting, unless you need additional time on your end (ie. 2-week notice from current job, etc.) Thanks, and I'll look forward to helping you. -Elray Butler Siemens IT Solutions & Services, Inc. Summary: The Information Technology Application Systems Maintenance Team at the Bill & Melinda Gates Foundation develops and supports the business systems used by foundation employees to manage grants and conduct day-to-day business activities. The SharePoint Support Specialist will work with the Maintenance Supervisor and focus on providing operational support for existing and emerging SharePoint systems. Typical day-to-day activities include Tier 3 technical support, customer needs, and platform maintenance.-Responsibilities/Activities: Resolve technical issues as the Tier 3 support engineer for SharePoint Serve as a point of escalation for Tier 4 SharePoint issues Triage related system bugs & issues and assist with the maintenance of core SharePoint system functionality Identify opportunities for process improvement and the development of complementary or enhanced applications Provide 24/7 business system support with limited on-call responsibilities Collaborate with team members to maintain core business system functionality and uptime Assist with activities that include system deployment, product demonstrations, and issue resolution support Write and maintain support documentation along with other materials-Requirements/Qualifications: Minimum three years experience in a technical support role in an information technology related group, focusing on internal business systems support Experience with change management process, proven ability to support multiple business systems and multi tasking Experience with enterprise level deployments of SharePoint in multi-server farms with multiple environments At least one full year of in-depth experience with MOSS 2007 and WSS v3 administration, including Excel Services, Forms Services, Search, and BDC. Demonstrated experience configuring and supporting SharePoint web applications, permissions, site collections, workflow, lists, views, and web parts Experience with CorasWorks, WCM, and SharePoint Portal Server 2003/WSSv2 preferred Strong troubleshooting and critical thinking skills Strong technical writing skills to develop and maintain related documentation Excellent follow-through and attention to detail Strong initiative; able to self-manage. Comfortable with ambiguity and able to work through it to get the right things done. Understands how to use communication channels and escalates appropriately. Knowledgeable in Windows OS and Office Suites 2003 and 2007 Bachelor’s degree in computer science or equivalent experienceBehaviors: A deep commitment to the overall mission of the foundation, its programs, and an approach consistent with the foundation’s guiding principles. Committed to delivering results against the mission and holds self to the highest ethical standards. Has a commitment to our work and cares deeply about others, particularly the beneficiaries of the foundation’s work. Communicates honestly and transparently; is respectful and appreciative of the contribution of others and identifies opportunities for personal growth. Demonstrates intellectual quickness, curiosity and discipline; thinks critically, challenges assumptions and makes learning a component of every activity. Demonstrates optimism; takes a hopeful and positive view of the future. Sets and adheres to realistic goals and is solution oriented. Is excited about the prospect of change and is able to adapt easily and recover from setbacks....If you meet the above skill set/experience requirements and are interested in working with a world-class technology company, Apply Today! Along with the prospect to grow your career with a financially stable, International industry leader, you will also have the unique opportunity to say to your customers, "We're SIEMENS, We Can Do That!"Minimum Education Required: High SchoolYears of Experience Required: At Least 1 YearExpected Travel Time: None