Service Operations Associate

Job Description:The Hanover Insurance Group is seeking a Service Operations Associate for our Corporate Office in Worcester, MA.Personal Lines Operations Service Track Developing high-potential individuals to be our future analysts and leaders through long-term career support and guidance. The track and position is Personal Lines Service Operations Associate. The Personal Lines Service Operations Associate provides customer service, problem-solving and supports continuous improvement within operations. The candidates will spend approximately 2 years in the Service Center. Through this time you will build your Personal Lines & Service Center expertise and advance your skills associated with delivering service excellence. The successful completion of the training curriculum will position you for success in multiple Personal Lines positions. What does the Personal Lines Operations Service track offer you?The Personal Lines Service Operations track is a rigorous and challenging opportunity for high-potential college graduates to develop a solid understanding of the property and casualty insurance industry and operations through: Formal training program (products, systems and service center operations) Formal mentoring and networking Continuous performance feedbackWith ongoing support and guidance throughout their careers with The Hanover, participants in the two-year track can become the future leaders of our company.How does the program work?Participants take on a series of product, system, soft skill classes as well as key job duties in a role in service center operations including making process improvement recommendations to management. Specific training and project work is aimed at developing participants’ skills in: Service Orientation Analytical and Strategic Thinking Service Center Management Operations Project management CommunicationCurriculumCurriculum for the Personal Lines Operations Service Associate includes service center operations, financial operations, billing, processing and underwriting.Classroom work and on-the-job training provided.What happens during and after the first two years?During the first two years, you can continue to grow in the role you support by applying your training.The successful completion of the training within Service Center Operations program will position you for success in multiple Personal Lines positions.What support is provided?Personal guidance and support is provided by Service Center management team. Management team provides feedback and encouragement throughout two years. Who are we looking for?Candidates for this exciting opportunity are carefully screened for four primary attributes: An interest in insurance, service orientation and analytical abilities A demonstrated record of excellence in their college experience or personal life; Commitment to their career (we want people who want to be business leaders), and, most importantly: Innate leadership-to strengthen their experience.What else do you expect?We have very high expectations of our participants and anticipate their dedication to the program and to our company. They should have a sense of ownership in their career development and a commitment to excellence. We also expect them to personify the highest standards of professionalism, integrity and ethical conduct. We are sincere about developing the future leaders of our company. We believe individuals who have these qualities will take advantage of the opportunities offered by our Service Center, and that they will succeed.Qualifications: Undergraduate degrees in Liberal Arts, Accounting, Finance, Economics, Marketing, Psychology, Business, or related course work. High analytical aptitude, an active problem solver and agile learner Relevant work experience (coursework projects or internship) Strong work ethic and ability to work in a team environment Strong organizational and time management skills Takes initiative and ownership of training and learning goals. Benefits To Joining The Hanover Team: Competitive Pay and Benefits Retirement/401(k) Program Beneficiary and Ability Assist Programs Travel Assistance Program Adoption Benefit Wellness Programs Matching Education Gifts Plan Employee Development/Education Assistance and Professional/Industry Designation Programs Generous "Time Off With Pay"The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.Minimum Education Required: BachelorYears of Experience Required: Entry LevelExpected Travel Time: None