Service Desk / Desktop Support

Location: IL Employment Type: Full Time, Employee Reference Code: 1001126835 We are currently looking for a Service Desk/Desktop Support Analyst to float between clients on our Managed Services. Locations include downtown Chicago, Des Plaines, Waukegan, Buffalo Grove, Franklin Park, Rolling Meadows and Itasca. This is a long term contract position with Technisource that includes benefits.Service Desk Functions: Analysts will be responsible for answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, walk-in, and web requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies in Windows 98, Windows NT, 2000 and XP environments.  Analyst should have experience in ticket Incident Management Systems (IMS) processing.  i.e., entering information and creating tickets.  Analysts must be able to work in a Command Center environment handling Major System Incidents.  They must also possess a strong ability to communicate with non-technical users in a demanding, fast-paced corporate environment. excellent troubleshooting and problem solving skills are also paramount in this position.Desktop Support: Responsible for providing hardware maintenance and repair support for desktops, laptops, printers and peripherals.  Provide desktop support on Windows 2000/XP, Office XP/2003, Outlook XP/2003 etc.  Provide support with assistance on servers and PBX.  Receive replacement and new systems, image with corporate image and deploy to users.  Update and maintain inventory of site equipment.  Reformat, box, and ship expiring leased machines back to HQ.Dress Code: Business casual Physical Requirements: Repetitive arm and hand motions from computer keyboarding  Experience Requirements: 2-4 years Service Desk, Desktop Support experience Skills Required: Soft skills· Excellent written and verbal communication skills· Exceptional customer service skills with experience interacting with all levels of personnel up to and including executive level managers· Ability to work independently with minimal direction· Ability to work under stress· Ability to work as a team player · Ability to exercise excellent problem management skills· Able to analyze complicated/difficult situations with careful attention to detail · Able to effectively handle and manage multiple tasks within specific time frames· Able to adjust to changing priorities and department processes· Effectively manage time and workflow to meet schedules· Expresses ideas and technical subject matter clearly and concisely· Follow oral and written instructions accurately· Good understanding of departmental policies, procedures, reporting and support processes· Resourceful and innovative in providing solutions to end user requests· Strong, proactive and creative problem-solving skills· Flexibility to shift assigned tasks through out shift Hardware· Familiarity with the following hardware· Blackberry Devices· Dell / Compaq / HP Desktop Computers· Dell / Compaq / HP Laptop Computers· HP Printers· HP / Canon Scanners· Xerox Work Centre Pro Printers· Cisco / NetGear Switches and Hubs Operating Systems· Familiarity with the following operating systems  o  Citrix Program Neighborhood  o  Microsoft Windows XP Professional   o  Novell Operating System  o  Novell administration  o  Active Directory/NT administration  Software· Familiarity with the following software  o  Adobe Acrobat   o  Dial Up / VPN Remote Access  o  Internet Explorer   o  Anti-Virus and Malware Programs· McAfee· Symantec· AdAware  o  Email Applications· Office· Notes· GroupWise  o  Microsoft Office Applications  o  Remote Control Tools· LANDesk· Altiris· DameWareo  Nu Point NP View (Voice Mail) Incident Management System (IMS)· Experience with Incident Management System such as Remedy Service Desk, Heat, Lotus Notes IT-TRACK Pro or other IMS Automatic Call Distribution (ACD) System· Experience with NEC, Cisco VoIP or other ACD system Knowledge Base System· SharePoint or other Knowledge Base system Additional Skills· A+ Certification· Network+ Certification· Vendor Hardware Certifications  Apply today and discover what thousands of other technology professionals have—Technisource is the right choice to advance your career! Technisource, one of the largest technology services providers in North America, delivers a wide range of staffing, management services and technology solutions. With nearly 40 years of experience, Technisource provides services to a broad range of clients to maximize their technology investments. Focused on quality, flexibility and value, the company’s service offerings range from IT staffing, deployment and support services to software quality management, strategic projects and outsourcing.  Through its network of more than 55 offices across the U.S., Technisource maintains a group of 8,000 experienced consultants and employees that deliver its portfolio of service offerings to Fortune 500 corporations, mid-sized companies and small organizations. Technisource is a subsidiary of Spherion Corporation (NYSE:SFN). For more information, please visit http://www.technisource.com/ .  EOE M/F/D/V Please forward your resume to rkutz@technisource.com Contact: PLEASE E-MAIL RESUMES TO: Apply by Email