Senior Team Leader

Make an impact everyday when you join the team of caring professionals at PSI. PSI (www.policy-studies.com), is a rapidly expanding, for profit, nationally recognized provider of outsourcing, technology, and consulting services to health and human services organizations. We are seeking extraordinary business leaders motivated by the opportunity to do socially useful work in a productive and enjoyable work environment while creating profitability through the flawless operational execution of industry best practices. We seek motivated and enthusiastic team members to join our new offices serving northern and north western Los Angeles County. PSI will provide case management services to the County's Welfare to Work program, known as GAIN, and will operate several offices from the Glendale to Palmdale areas. This position provides direct supervision to team leaders, handles complex or escalated issues, and at times may also supervise individual contributors. Responsibilities include: • Planning, directing, supervising, and evaluating workflow; • Scheduling and organizing personnel to accommodate anticipated workflow; • Coordinating work activities to achieve the volume expected to meet operational requirements and/or program deliverables; • Recognizing and recommending operational improvements; • May assist in the development in the standard operating procedures (SOPs); • May compile, analyze, and/or utilize performance data to identify best practices, opportunities for improvement in processes, performance gaps, and training needs; • Understanding federal, state, and local regulations and statues associated with the program and ensuring processes and procedures adhere to associated requirementsThe ideal candidate will typically possess the following:• High school diploma or equivalent is required. Bachelor’s degree strongly preferred. • A minimum of three (3) years experience, including supervisory experience. • Programmatic experience desirable.• Must be able to communicate effectively and professionally, verbally and in writing, to all levels in the organization. Talented individuals with a passion for doing socially useful work are encouraged to apply. If you are interested in this position and meet the qualifications, please send your resume and cover letter, including salary requirements.PSI is an Equal Opportunity Employeredu-Bachelor's Degree