REGIONAL SERVICE TECHNICIAN i - Charleston, SC

To apply for this position go to:  https://home.eease.com/recruit/?id=54780

REGIONAL SERVICE TECHNICIAN I

Qualifications: The following are preferred or desired unless specifically stated:
High school graduate or equivalent required, AS degree preferred
Minimum 2 years retail store level experience desired
Minimum 1 year technology help desk or I.T. store support experience preferred
Good communication and professional level interpersonal skills required; this position will interface directly with customers and end users; must be able to communicate effectively in English using all standard business methods of communicating
Well developed written communication skills required to provide accurate notation, billing, and parts order information
Must possess strong customer service skills, effective problem solving skills
Must possess a strong sense of urgency in managing both SLA repair and inventory turn times
Ability to work in adverse repair/installation environments
Must possess ability to work independently as needed while being a strong team player
Must pass criminal background, pre-employment drug screening, Motor Vehicle Record check to be considered for employment
Must demonstrate history of safe work habits

This position may provide support to any or all of the services provided by Tolt Service Group. However, candidates seeking employment at this level may not be required to support all services. The following Key Responsibilities outline many of the services provided by the company:

Key Responsibilities will include:
Troubleshooting, maintenance, repair, and recovery of failed IT hardware in live retail and office environments
Edit all aspects of trouble tickets assigned to the work zone
(Includes providing comprehensive notes / resolution information / equipment information / closure detail)
Order parts for all completed tickets with accuracy and timeliness
Provide trouble ticket billing information when required
Maintain spare and parts inventory in van for multiple customer environment
Maintain constant adherence to Inventory Control practices and standards

Additional Responsibilities may include, but are not limited to:
Complete ad hoc IT hardware installation tasks as needed
Complete project-based IT hardware installations as needed
Complete staging / integration services of IT hardware as needed
Support low voltage cabling projects as needed
Support within installation or cabling projects may require travel
Extensive driving required in company provided vehicle
May be assigned other duties as needed

Compensation: Wage commensurate with experience and qualifications (Grade 12).This position is classified as non-exempt hourly. SC, Charleston - RST I (08-09-0008)

AN EQUAL OPPORTUNITY EMPLOYER