Quality Assurance and Training Specialist

Job Description:Affiliated Computer Services, Inc. (ACS) is expertise in action?. We are a FORTUNE 500 company with 63,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.Responsible for activities involving quality assurance and compliance with applicable regulatory requirements. May perform one or more of the following:Define, implement, and validate DMAS-approved quality assurance plans;Develop and implement a comprehensive Quality Assurance plan for theoperational functions associated with Provider Enrollment Services;Monitor performance to ensure compliance with contract and report errorsor deviations to the process, workflow or deliverables;Recommend process improvements to improve quality of operationalcomponents of provider enrollment services;Conduct internal audits, as required in the quality plan, for operationalprocesses, such as all provider enrollment processing activities, returnedmail and customer services;Report quality program activities associated with performance standards toDMAS on a monthly basis; Develop a training program that encompasses training for new-hires,provider enrollment subsystem changes, policy and procedureupdate/changes, and support staff as needed.Knowledge, Skills, Abilities, and Experience:Demonstrated knowledge of quality programs in business operationsenvironment;Demonstrated ability to communicate effectively, orally and in writing withall levels of management and support staff;Demonstrated ability to monitor, and build a high functioning operationalteam;Demonstrated experience in business analysis, performance metrics, andidentifying corrective actions needed to comply with contract requirements;Demonstrated ability to manage and implement independent qualityassurance and training programs; Demonstrated experience in training staff on operational processes andprocedures.Education: Graduation from accredited college or university with coursework inbusiness administration, or a related field. An equivalent combination oftraining and experience may substitute for education requirements.Preferred Accreditation:Certification from American Society for Quality (Quality Auditor, QualityEngineer, Quality Assurance Manager, or Six Sigma Black Belt); orProject Management Professional (PMP)—Project Management Institute;Or Equivalent certification.All other duties as assigned.ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.Job Experience:see above:Expected Travel Time: None Company: ACS inc Location: Richmond, VA 23218 Job Status/Type: Full Time, Employee Job Category: Quality Assurance/Safety Industry: Other/Not Classified Occupations: Software Quality Assurance Career Level: Experienced (Non-Manager) Company: ACS inc Reference Code: 16659