Product Administrator/Data Entry Clerk

MUST BE LEGALLY AUTHORIZED TO WORK IN US, CANNOT SPONSOR H1.

Initially a 2 month contract with a great possibility of extension and/or permanent placement

The largest online travel agency in the world is looking for a contract Product Administrator. This position is with a leading company in the travel industry offering more than 70, 000 properties worldwide. Be part of a team of talented people in a winning and successful environment.


Must Have:

* Proficient in Word, Excel and Outlook to be able compose letters and emails, calculate buy/sell margins, and understand how data entry affects company profits.
* Writing skills - Must be able to compose cohesive fax cover letters, product updates, business letters and itinerary descriptions
* Verbal Skills - Must be able to answer calls from reservations and vendors
- Identify callers needs
- Research problem and source solution
- Provide quick, courteous and logical response
- Keep others informed on the status of progress toward a solution
- Elevate critical issues as needed

Responsibilities:

* Interpreting contracts and entering data into Company's Hotel & Ground Database (PC Res) with the following information:
- General information
- Amenities/activities
- Date related information
- Room data
- Rate codes
- Pricing
- Inventory
- Attachments - ground terms
- Itinerary descriptions
- Rate specials ("addendum")
* Manage the processing of reservation confirmations and change advisings to & from hotel vendors. This includes inputting confirmation numbers, identifying problems such as incorrect information, and researching and providing solutions to such problems.
* Resolve operational issues (reservation requests, system errors, advising, etc.)
* Maintain inventory blocks and additional block requests for sale to Company Customers. This includes inputting additional room blocks and closing/opening inventory as needed
* Run product usage reports and verify the quality of data entry (QA)
* Resolve operational issues
* Troubleshoot and problem solve within and outside the department
* Communicate with co-workers to answer questions, share best practices, helping to solve problems and assisting with work
* Interface with Vendor Payables Dept. regarding reconciliation issues
* Strive for 100% accuracy of data load and related duties in a timely fashion.
* Recognize and identify system discrepancies and offer possible solutions
* Demonstrate a strong work ethic and team commitment to achieve department goals
* Demonstrate positive attitude and nurture relationships with co-workers, management, members of other departments and external vendors
* Focus on contributing to the achievement of business objectives and goals within deadlines
* Manage projects as assigned by Product Managers and Directors.
* Identify, improve and design processes to streamline efficiencies in daily workload, inter-departmental operations, and internal/external communications as related to Product Development department functions.
* Assume additional responsibilities as defined by manager

Job Description:

The Product Administrator serves as the link between Hotel Suppliers and the Company information management systems. This position requires the ability to read, comprehend and enter detailed contract information into Company's database, to make hotel inventory (guestrooms) available for sale through reservations. Once the information is entered, the Product Administrator must also answer questions about these contracts and information loads for reservations as they sell vacations to Travel agents.

Skills required for this position include basic math skills (High School or equivalent), typing (40 WPM +), high attention to detail, basic computer skills (Windows, Outlook, Excel, and data entry), and good verbal and written communications skills. In addition, the product administrator needs to be able to multi-task, learn the specifics of his/her destination, problem solve, and meet deadlines.

At Zenex Partners candidate information is strictly confidential. We do not present resume without prior permission of the candidate.