Operations Manager - Call Center

Job Description:Affiliated Computer Services, Inc. (ACS) is expertise in action?. We are a FORTUNE 500 company with 63,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.Plans, manages, and controls the day-to day activities of a team that provides operational support for a business unit or group in a Call Center environment. May perform one or more of the following:Establishes operational objectives and work plans, and delegates assignments to subordinate managers.Develops systems and services that support ACS and business unit needs; provides leadership and focus in area of expertise.Responsible for achieving measurable results on time and on budget.Develop and subsequently implement new projects, policies and procedures for the department(s) to meet specific goals.Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives.Prepares related reports and audits current procedures to monitor efficiency of operations.Ensures that business practices are performed in accordance with ACS policy, procedure and applicable federal, state, and local laws and regulations.Ensures employee conformance to established policies and practices.Selects, develops, and evaluates personnel ensuring efficient operation of the function.ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.Job Experience:Call Center Management Experience a plusExpected Travel Time: None Company: ACS inc Location: Portland, OR 97201 Job Status/Type: Full Time, Employee Job Category: Business/Strategic Management Industry: Other/Not Classified Occupations: General/Other: Business/Strategic Management Career Level: Experienced (Non-Manager) Company: ACS inc Reference Code: 16012