Operations Fraud Prevention Analyst/Associate

Job Description

 

Title:

 

Operations Fraud Prevention Associate – US

Reports to:

OPERATIONS QUALITY MANAGER

Dept:

 

Operations Quality

Status:

Exempt

About Us:

CashNetUSA is an online consumer lending company with offices in downtown Chicago and Lake Bluff, Illinois. The Company was founded in 2004 by a dynamic management team with roots in Silicon Valley and Wall Street and has grown at a tremendous pace since inception.  The Company currently provides short-term consumer financing solutions in over 30 states and continues to experience tremendous growth and profitability.  The company recently launched operations in the United Kingdom and is looking at other overseas expansion opportunities.

 

CashNetUSA fosters an entrepreneurial environment that is staffed with bright and energetic individuals.  We are currently searching for talented individuals to join our team. Candidates will be expected to hit the ground running learning the technologies, strategies, and analytical techniques that will enable them to contribute to the continued success of CashNetUSA. Successful candidates will be self-driven and highly motivated, and will be able to work effectively in a dynamic, entrepreneurial environment.

 

Job Description

 

This position will oversee the US Fraud Prevention Group.  The Operations Fraud Prevention Associate is in charge of ensuring that internal/external fraudulent issues are resolved + prevented. He/she will also work closely with our training department for the call center and our call monitoring department to ensure that fraud prevention initiatives are rolled-out correctly.

 

The Operations Fraud Prevention Associate will be expected to research fraud related issues brought to his/her attention.  He/she will also be responsible for analyzing areas of improvement to identify quality needs.  The Operations Fraud Prevention Associate will work closely with the development department and the strategic initiatives department to ensure that all new fraud prevention projects will be rolled out into operation correctly.

 

The Operations Fraud Prevention Associate will be supporting our US business. This is an exciting opportunity as CashNetUSA currently operates in over 30+ states in the US. 

 

A successful Operations Fraud Prevention Associate should be able to communicate effectively at all levels and possess analytical reasoning skills necessary to troubleshoot fraudulent related issues.  The candidate should possess strong management skills, be an effective leader to individuals and have excellent project management skills. The Operations QA Manager must be flexible with his/her work schedule and be willing to be on call occasionally for problems that arise outside of his/her normal working hours.

 

 

Essential Functions:

 Manage the Fraud Prevention Department for the US businessResponsible for fraud prevention system checks and investigating any fraudulent inquiries from customersProactively identify fraudulent trends Work closely with the call center to identify areas for improvement; spec improvements and see through the implementation of those improvements.Document procedures and ensure that proper training is in place for the call center for all fraud procedures.

· Upon identification of a problem, perform root cause analysis, recommend fix, document as required and work with Development to investigate and resolve.Create, develop, and implement quality programs and competitions to promote fraud prevention initiatives.

 

 

 

Qualifications:

 Excellent written and oral communication skillsHigh energy, leadership skills, team player, creative thinker, and strategic influencerDemonstrated experience in working with broad cross-functional teamsExperience with fraud prevention and/or corporate compliance4+ years of experience in corporate operations or a consulting related fieldBachelor’s degree in Economics, Finance, Accounting, Management or related field