National Accounts Coordinator

Company: Securitas Security Services USA, Inc. Location: Parsippany, NJ 07054 Salary/Wage: 29,000.00 - 30,750.00 USD /year$1.00/hr shift differential where applicable Status: Full Time, Employee Job Category: Customer Support/Client Care Relevant Work Experience: 2+ to 5 Years Career Level: Experienced (Non-Manager) Education Level: High School or equivalent Reference code: NAC-1 E-mail: Apply by Email Fax: (973) 656-7104 Securitas Security Services USA, Inc. is the largest provider of security officer services in the United States. Securitas USA affiliated companies are market leaders in providing security solutions, including uniformed security officers, consulting & investigations, and security systems integration. More than 80% of the Fortune 1000 are Securitas clients serviced by over 600 branch office operations throughout the U.S., with approximately 100,000 employees. U.S. revenues in 2005 were over $3 billion. Securitas USA is the result of the combination of the businesses of many legendary U.S. security firms - most notably, Pinkerton's Inc. (founded in 1850) and Burns International Security Services (founded in 1909). The three dots on our logo represent our values, "Integrity, Vigilance, and Helpfulness" and are qualities our employees are proud to demonstrate daily. EOE M/F/D/V National Accounts Coordinator Securitas Security Services, Inc. is a world leader in security.  Our 24-hour call center located in Parsippany, NJ needs dynamic, service-oriented individuals to support its growing national and temporary account division within its state-of-the-art National Communications Center facility.  Basic PurposeAs National Account Coordinator, you will receive and respond to various communications from National Account Temporary Services clients and Securitas branch offices, ensuring that all client requests are fulfilled locally. Major Activities1.  Receive all incoming forms of communication from National Account Temporary Services clients and Securitas branch offices servicing those clients during business hours, non-business office hours, and holidays. Respond appropriately to all calls and emails by evaluating the situation and reviewing procedures on what steps to take for each request type in a timely manner.  2. Track the confirmation status of all service requests/changes/cancellations for each client and report that information to the client on a daily basis. Reconcile tracking sheets via report on a daily basis.  3. Verify validity of service failures and communicate those to National Accounts Temporary Services department for follow-up and/or resolution with branch offices.   4. Track the department numbers for service requests for departmental charge backs.5. Assist with and/or initiate projects that improve the overall efficiency of National Accounts Temporary Services support.Qualifications Â·  Demonstrated proficiency in Microsoft Word, Excel, Outlook, and Access. ·  Knowledge of standard office procedures and practices.·  Demonstrated proficiency in the English language in both oral and written communications.·  Excellent planning, organization and time management skills.·  Ability to interact effectively with both company and client representatives at all levels. ·Courteous telephone manner, high level of attention to detail, and strong results orientation.  Shift Hours (Full-time, 40 hour work week)  Â·  8:00 am - 4:00 pm - Sun - Thu Â·  10:00 am - 8:00 pm - Sun, Mon, Thu, Fri We offer comprehensive health benefits, including 401K and tuition reimbursement.  Great work environment! We conduct pre-employment background, skills based and drug testing.  Applicants may mail or fax resume to: Securitas Security Services, Inc. 2 Campus Drive, Parsippany, NJ 07054, Attn: NCC Recruiter, Fax: 973-656-7104, E-mail: ncc-recruiter@securitasinc.com No phone calls please.EOE M/F/D/V