Member Service Sales Manager

Job Purpose:

An exciting opportunity for a new upscale fitness and wellness brand in Westchester.

Serves members by planning, educating, selling, organizing, implementing, and enhancing client experience. Managing communications and information programs; managing weekly meetings; managing staff. Planing and managing events to increase awarness and membership.  

Duties:

* Accomplishes member services human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining a sales staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

* Achieves member services operational objectives by contributing member services information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining member services system improvements; implementing change.

* Meets member services financial objectives by forecasting requirements; preparing an annual sales budgets; initiating corrective actions.

* Disseminates information by planning grass root marketing efforts to community groups, local business and private residents.

* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

* Accomplishes customer service and organization mission by completing related results as needed.

Skills/Qualifications:

Communication Processes, Public Relations - General, Developing Budgets, Written Communication, Time Management, People Skills, Staffing, Change Management, Meeting Planning, Customer Focus, Emphasizing Excellence