Insurance Customer Service & Sales Representative

Job Purpose: Customer Service & Sales Representative

 

Serves customers by providing product and service information; resolving product and service problems.

Duties:

 

* Attracts potential customers by answering product and service questions; suggesting information about other products and services.

* Opens customer accounts by recording account information.

* Maintains customer records by updating account information.

* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Maintains accounts by processing customer adjustments.

* Recommends potential products by collecting customer information and analyzing customer needs.

* Prepares product or service reports by collecting and analyzing customer information.

* Contributes to team effort by accomplishing related results as needed.

 

Skills/Qualifications:

Customer Service, People Orientated, Quality Focus, Problem Solving, Marketing & Sales Aptitude, Communication, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Self-Motivated, Dependability.

 

New Jersey Property & Casualty License & Bi-Lingual Spanish a plus.