IdleAire, Inc. - Customer Support Representative

Responsibilities:


· Providing courteous and expeditious customer support

· Providing information about IdleAire Technologies to callers

· Applying problem solving skills to resolve and answer customer questions via telephone, email or internet

· Inputting all data for customer support issues into a ticketing system

· Taking an active role in the development and growth of the customer support team

· Other duties as assigned

 

Knowledge/Skills:


· Proficiency using Microsoft Windows (98, ME, NT, 2000 and XP)

· Familiar with the Internet and network connectivity

· Able to type a minimum of 40 wpm

· Excellent grammar, writing and communication skills

· Attention to detail

· Interest and ability to learn new software programs

· Ability to work well independently

· Ability to work with a culturally diverse group of people

 

Education/Experience:


· High school diploma or GED

· A+ or Microsoft certification recommended but not a requirement

· Bilingual skills preferred but not a requirement




Apply online at:


https://www.pcrecruiter.net/pcrbin/apply.asp?reference=75w2tFX6pWOs9Dq0TkLHBsVKTns9HhOdb6bLfi6kELK8nL0sKU5V8%2f0Bzht5cbuhCWUmr9aXz9Ez%0d%0a