IT Field Service Technician

Koch Business Solutions, LP is the centralized shared service company that provides services to all Koch companies. Our major product lines include Human Resources Services, Technology Services, and Accounting/Financial Services. Koch Business Solutions' employees share Koch Industries core values of humility, integrity, and respect for others. These values also include a discovery mentality, which is reflected in our employees' initiative and desire to learn. The result is Principled Entrepreneurship, - doing well by doing good. Our customers view us as valued partners in their success.

Koch Business Solutions is currently seeking candidates for an IT Field Service Technician (FST) to provide IT technical support to users within the Koch businesses. Our Field Service Technicians are responsible for responding to requests and providing efficient and accurate solutions to their IT needs. They utilize a Remedy ticket system to track all requests that come in via e-mail, phone, or pager and initiate contact based on priority. The FST's are required to follow certain procedures for each Koch business and document the details of ticket status and end solutions. They will also support new and existing Blackberry users with setup & configuration.Please note this role is located in Houston, TX.

Job Requirements:
Minimum 2 years experience providing IT service in a business environment Strong understanding of Active Directory, hardware, operating systems, client software, and client side networking Knowledge in installing and supporting Microsoft Office products Experience in building, deploying, and troubleshooting workstations Strong organizational, time management, and communication skills Ability to lift 50 lbs. Minimum of a High School diploma requiredPreferred Experience: Experience in supporting Blackberry or wireless devices Experience working with an issue tracking tool Experience working with a workstation inventory tool, security patching, and virus protection Experience and knowledge in licensing software MCP, MCDST, or MSCE certification preferredThis role will require 24 hour on-call support on a rotation basis.  May require international travel 4 - 5 weeks out of the year.
Compensation/Benefits
Competitive wages and benefits packages commensurate with experience. For additional benefit information, go to http://www.kochcareers.com/benefits_n.asp.

We are an equal opportunity employer. M/F/D/V
Drug test are required, unless prohibited by state law

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