Home Appliance Repair Technician - Concord, CA

A&E Factory Service is a nationwide leader in product repair service that provides a professional and enjoyable repair experience for our customers. We service all major brand appliances and you can depend on us for your in-home repair needs. Individuals who are driven to earn our customers' trust and business every day are welcome to show interest in becoming a member of our winning team.

Already in the Appliance Repair business? You could qualify for a $750-$1500 HIRING BONUS! We provide: work vehicle, gas, cell phone, computerized routing & schematics, and specialized tools.A&E Factory Service technicians diagnose and repair all kitchen and laundry appliances including refrigerators, washers, dryers, dishwashers, stoves, ovens, refrigerators, freezers, and garbage disposals while providing superior service in customer's homes. A&E technicians are the best equipped in the industry---you will be provided a van and laptop computer. In fact, A&E technicians travel directly to their first call from home each morning. We have a computer-generated routing system that enables us to maximize customer satisfaction.QualificationsEPA Universal CFC or Type 1 requiredTo provide the proper customer focus, the In-Home Service Technician must:Work as a dedicated team member to ensure fast, flexible and expert service to every customerDemonstrate a sense of urgency to meet customer time commitments Successfully complete all Technician II training elements within required timeframesMeet key performance metrics and/or productivity goals as defined by the businessProvide knowledgeable and courteous repair serviceContinuously look for methods to improve business performance and enhance the customer experienceFollow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customerProvide direction to a Technical Helper, as applicableAbility to receive truck stock at home if the company vehicle is retained at the technician's place of residence or other designated location.Mentor other technicians, as applicableMaintain truck stock inventory within the prescribed company guidelines and standardsFollow the truck maintenance schedule and keep a clean, organized truckAdhere to all company policies and proceduresPerform miscellaneous duties as assignedBenefitsAs an A&E associate, your career path options will be determined by your performance and your desire to advance further within the organization. We have some of the best benefits available in the industry to choose from:MedicalDentalLife InsuranceVacation Holidays401k with company matchShort and long term DisabilityMerchandise discountsHealth Care Flexible Spending AccountDependent Care Spending AccountBusiness travel insuranceWorklife solutionsVision PlanLegal PlanLong Term Care PlanPet InsuranceAuto and Home InsuranceBusiness Travel Accident CoverageMortgage Assistance